Anurag Singh

My career started inside the industry this site covers. At Syntel, an IT services provider, I built the MIS reporting that delivery teams ran on. Then for four years at Willis Towers Watson’s outsourced insurance services unit in Mumbai, I serviced global property-insurance clients — resolving 50–80 accounting queries a day at 98% accuracy, designing a two-part billing SOP that became standard for large accounts, and training 30 associates on it.

That experience taught me what actually separates a great outsourcing partner from a mediocre one: process discipline, communication cadence, and domain depth — not the sales deck.

I then moved to the growth side of B2B software. As the founding marketer at Hopstack I built the function from one person to eight and a $10.8M+ qualified-lead pipeline; at Caimera I worked on the frontier of AI search and programmatic SEO. Twelve years in, I’ve sat on both sides of the outsourcing relationship — delivering the service and buying it.

Choosing a BPO partner is a high-stakes decision made with surprisingly thin information. Most “directories” are pay-to-play rankings; most reviews are unverifiable. Buyers deserve better than choosing a partner for a million-dollar process off a brochure.

Global BPO Index is my answer: an independent index that aggregates providers from public data, enriches every profile with the facts that matter — services, industries, delivery locations, certifications, engagement models — and lets buyers compare and request quotes for free.

It’s the second directory I’ve built on this model, after CustomsBrokerIndex, and it follows one rule: the data serves the buyer first. Providers never pay for placement — only for qualified leads — which keeps the rankings honest.