Alorica

About Alorica

Alorica is a global leader in tech-powered customer experience (CX) outsourcing, headquartered in Irvine, California. With over 25 years of industry experience, Alorica partners with the world's most respected brands to deliver exceptional customer interactions across multiple channels and geographies. The company's service portfolio spans customer experience management, revenue generation, digital trust and safety, content moderation, AI fraud prevention, identity verification, loan servicing, and financial business services. Alorica's proprietary Alorica IQ platform integrates advanced analytics, conversational AI, voice translation, Contact Center as a Service (CCaaS), and agent assist tools to drive continuous performance improvement. Serving industries including banking and financial services, healthcare, retail, technology, travel and hospitality, communications, and energy, Alorica offers multilingual, scalable support that meets peak demand globally. The company emphasizes a digital-first, people-focused approach, blending automation with human oversight to ensure compliance, efficiency, and brand protection. Recognized as a Leader in Everest Group's 2026 Healthcare CXM PEAK Matrix, Alorica continues to innovate and expand its global footprint for enterprise clients worldwide.