Back Office Legal

About Back Office Legal

Back Office Legal is a US-based outsourcing provider exclusively serving law firms of all sizes. Founded and led by managing partner Susan Manns-Bates, the company brings over 30 years of specialized experience in legal back office management. The firm operates as a seamless extension of its clients' practices, handling a comprehensive range of administrative and operational functions including client reception and intake, billing and collections, trust accounting, bookkeeping, CPA and tax services, virtual document clerks, virtual paralegals, IT consulting, and attorney recruiting. Back Office Legal connects securely to a firm's desktop cloud server, VPN, or remote business software, ensuring data security and operational continuity. Their approach emphasizes above-and-beyond customer service, excellent client communication, and customized solutions tailored to each firm's area of law. The team claims clients can save up to 40% of hard staffing costs while benefiting from director-level expertise. With a small, dedicated team of approximately 12 professionals, Back Office Legal serves as either a full back office solution or a targeted departmental resource, depending on client needs.