Business Process Outsourcing - Oasis Outsourcing

## Oasis Outsourcing: Nairobi-Based BPO and Augmented Teams Provider

Oasis Outsourcing is a Kenya-based business process outsourcing firm headquartered on the third floor of Principal Place, School Lane 23, Westlands, Nairobi. Founded in 2018, the company has built its model around what it calls "augmented teams" -- dedicated remote teams recruited, hosted, and managed from Nairobi on behalf of scaling businesses in the UK, US, and Europe. It is not a traditional staffing agency, and it is not a shared-resource call center. The core idea is that a client gets a team that works exclusively for them, inside the client's own tools and workflows, without the client having to build local infrastructure or run a 60 to 90 day hiring cycle.

The company reports deploying over 1,500 specialists across three continents, serving more than 50 global clients, and achieving a time-to-live of two to four weeks from contract signing to a deployed team. Those are meaningful claims -- and I would want to verify them on a discovery call, specifically by asking for a deployment timeline example from a recent client in a comparable industry.

### What Oasis Actually Does

Oasis organizes its services into four broad categories.

**Staff Augmentation** is the flagship offering. The client interviews and selects candidates; Oasis handles hiring, hosting, payroll, and day-to-day management. The team operates exclusively for the client. This model comes with a replacement guarantee and a 30-day rolling contract, which is a meaningful commercial signal -- it suggests Oasis is not locking buyers into long-term deals before proving performance.

**Employer of Record (EOR) Services** covers clients who want to employ people in Kenya or East Africa without setting up a legal entity in-country. Oasis manages payroll, HR, and compliance on behalf of the client. Cross-border employment is genuinely complex -- tax registration, labor law compliance, benefits administration -- and having a local entity handle it reduces the operational and legal exposure for an UK or US buyer significantly.

**Managed Call Centre and BPO Outsourcing** is the full-service option: end-to-end recruiting, training, workforce management, and reporting. The client involvement is minimal compared to staff augmentation. This suits buyers who want a defined outcome delivered, not a team they have to co-manage.

**Service Lines** span customer experience, finance and back-office, technology and data, revenue and sales, and industry-specific verticals. The breadth suggests Oasis is positioning itself as a multi-function partner rather than a call-center-only vendor, which is consistent with the augmented-teams framing.

### Who This Is Built For

The pitch is aimed squarely at scaling businesses -- typically UK, US, or European companies that are growing faster than their internal hiring can support, and that want to close capacity gaps without the overhead of building a full department. The two to four week deployment timeline is the hook: if your pipeline is moving and your team cannot keep up, a 90-day domestic hire solves the problem too late.

Africa-based nearshore outsourcing to the UK and Europe makes geographic sense. Nairobi operates in East Africa Time (UTC+3), which overlaps meaningfully with UK business hours and covers a good portion of the European working day. For US clients, the overlap is tighter on the East Coast morning than the West Coast, so buyers should think through timezone fit based on their actual support hours.

English is widely spoken in Kenya at a professional level, which removes the language-barrier risk that can affect some other African BPO locations.

### Compliance and Security Posture

Oasis claims compliance with PCI DSS, SOC 2, and HIPAA standards. If accurate, this is a strong compliance profile for a Nairobi-based provider and opens the door to regulated verticals -- healthcare, fintech, insurance, and payments processing. I would not take compliance claims at face value without asking for documentation or a third-party audit reference. But the fact that they call these out explicitly, rather than leaving them vague, is a decent sign. For any buyer in a regulated industry, verifying this before contract signature is non-negotiable.

### Commercial Model

The 30-day rolling contract on the staff augmentation side is buyer-friendly. It means the engagement is not an one-way door. The EOR and managed call center models likely operate on different terms -- confirm the pricing structure, what is included in the management fee, and what escalation looks like before you sign anything. I would also ask specifically about what the replacement guarantee covers: timeline, number of replacements, and what triggers it.

Pricing is not published on the site, which is typical for this type of service. As a nearshore Africa provider, I would expect rates to sit below the standard nearshore Latin America range (roughly $10 to $22 per agent hour), though EOR and managed-service overhead will add to the base talent cost. Get an all-in number, not just a headline rate.

### Editor's Take

Oasis is an interesting option for UK and European buyers specifically. The Nairobi location offers genuine timezone proximity to the UK, English fluency, and -- if the compliance claims hold up -- a solid foundation for regulated-industry work. The augmented-teams model is well-framed: it is honest about what it is (a dedicated team under your management direction, hosted by them), which is clearer than most vendor descriptions I see.

The things I would probe on a call: actual client references in your industry, specifics on the QA and reporting cadence inside the managed call center offering, how the replacement guarantee works in practice, and documentation for the PCI/SOC 2/HIPAA claims. The 1,500 specialists and 50-client figures are worth asking about too -- specifically whether that headcount is current deployed capacity or cumulative since 2018.

For an US buyer, I would think carefully about the timezone overlap before committing. For an UK or European buyer that needs back-office, finance, customer experience, or sales support without building a full internal team, this is worth a conversation.