Call Center Power

About Call Center Power

Call Center Power is a US-based contact center consulting and services firm with over 30 years of industry experience. The company offers end-to-end expertise spanning call center outsourcing, consulting and staff augmentation, technology enablement, and managed services. Through a vetted network of 230+ BPO partners, Call Center Power matches clients with the right outsourcing provider and manages vendor relationships on their behalf. Its consulting practice covers recruiting, training, quality assurance, workforce management, data and analytics, and performance optimization. On the technology side, the firm holds active certifications and partnerships with leading CCaaS platforms including Amazon Connect, Genesys Cloud CX, Zendesk, and Zoom Contact Center. Call Center Power serves organizations across a broad range of industries including healthcare, banking and finance, insurance, retail and e-commerce, travel and hospitality, telecommunications, and government. Its leadership team brings deep executive experience in Fortune 500 environments and international call center operations across more than 20 countries, including the US and Latin America.