Contact Center Consulting Group

About Contact Center Consulting Group

Contact Center Consulting Group (CCCG) is a specialized advisory firm with over 75 combined years of call center industry experience, trusted by clients for more than 25 years. Rather than operating as a direct outsourcing provider, CCCG serves as an independent partner that matches organizations with top-tier, pre-vetted contact center solutions tailored to each client's unique people, processes, and technology requirements. Using their proprietary Match Matrix™, CCCG evaluates more than 32 criteria to align clients with the most suitable providers from a network of 100+ vetted outsourcers—at no cost or obligation to the client. The firm guides clients through every stage of the engagement lifecycle, from initial assessment and vendor recommendations to proposal review, provider selection, contract negotiation, and post-launch ongoing support. CCCG's expertise spans outsourcing strategy, contact center technology, and operational process improvement, with a track record of helping clients reduce overall costs by 50–70%. Their team includes specialists in call center operations, digital transformation, and cloud infrastructure, making them a comprehensive resource for businesses seeking to optimize or outsource their contact center functions.