Contact Center Outsourcing Philippines | ePerformax

## ePerformax (EPX): Philippines Contact Center Outsourcing

EPerformax, commonly known as EPX, is a Philippines-based contact center outsourcing company that has been operating since 2002. With three geographically distributed delivery locations across the Philippines and a workforce of approximately 7,500 agents and staff, EPX positions itself as a mid-to-large specialist in customer service outsourcing for US-market clients, particularly in fintech, telecommunications, and financial services.

### What EPX Actually Does

The core of EPX's business is inbound customer service and contact center support delivered from the Philippines. That covers voice, and based on their client roster and positioning, almost certainly email and chat as well, though the homepage does not break down every channel in detail. Their messaging emphasizes customer experience quality over low-cost positioning, which is meaningful. They use a Six Sigma-based performance framework and run what they call a Global Customer Experience and Management Academy for training. It signals a structured approach to agent development and QA, which is more than most vendors communicate at the homepage level.

They also reference proprietary customer experience training, QSR (Quick Service Restaurant) solutions, and a performance maximization mindset that appears to go beyond basic call handling into process improvement and analytics. At least one Fortune 500 telecom client specifically cited process improvements and strategic input as outcomes, which suggests EPX provides some level of KPO-adjacent insight work, not just agent seat capacity.

Back-office and data-related services are not explicitly detailed on the homepage, so I would not assume a strong back-office practice without asking directly on a call.

### Who EPX Fits

The client references are the clearest signal here. EPX lists a Fortune 500 fintech company, a Fortune 500 telecommunications company, and an US fintech and lending marketplace as named reference clients. One of those relationships has run for over 20 years. That kind of tenure at a Fortune 500 level implies solid program management, decent QA discipline, and the ability to scale without losing quality. A vendor that keeps enterprise clients for two decades is doing something operationally right.

EPX suits US buyers in fintech, lending, telecom, and financial services who need PCI DSS, HIPAA, and SOC 2 Type 2 compliant contact center delivery. They are WBE (Women Business Enterprise) certified, which matters for buyers with diverse supplier requirements. If your procurement team tracks supplier diversity, EPX is worth noting.

Smaller buyers with sub-50-seat programs should confirm minimum engagement size on a call. At 7,500 staff across three locations, EPX is not a boutique startup, and their sweet spot is almost certainly mid-market to enterprise-scale programs.

### Delivery Model and Locations

All delivery is from the Philippines, across three locations. EPX does not name the cities on the homepage, but the Philippines has been their only operating base since 2002. Three geographically dispersed sites provide redundancy, which matters for US clients who need uninterrupted coverage during typhoons, power events, or other local disruptions that are real operational risks in the Philippines.

Language is English. The Philippines is one of the strongest offshore destinations for US-market English-language support, and EPX has been operating there long enough to have built regional recruiting pipelines, including provincial hiring that at least one client specifically called out.

Timezone coverage spans Philippine Standard Time (UTC+8), which means overnight Philippine shifts align with US business hours. For US buyers, this is standard offshore coverage.

Pricing is not disclosed on the site. For a Philippines contact center of this scale and compliance posture, I would expect all-in agent costs in the $9 to $14 per hour range depending on program complexity, channel mix, and required certifications. That is an editorial estimate, not a quote. Get a detailed scope in writing before comparing rates.

### Compliance and Security

EPX is explicitly PCI DSS, HIPAA, and SOC 2 Type 2 certified. For buyers in financial services, healthcare, or any US-regulated industry, this is not optional and EPX has it covered. Verify current certification status and ask for the most recent audit reports on your call. Certifications lapse and scope matters.

### Management Depth and Tenure

EPX highlights 10-plus years of average client tenure, 10-plus years of average management tenure, and 20-plus years of executive tenure. These are meaningful signals. High management tenure reduces the risk that the people who sold you the program disappear six months in. The CEO and COO are described as actively involved at the program level, which is either genuinely differentiated or a sales claim you should probe by asking who actually runs your day-to-day operations.

### Editor's Take

EPX is a serious operator, not a commodity seat-rental shop. The combination of two-decade client relationships, enterprise-grade compliance, Six Sigma-based QA, and structured training is a credible differentiator in a market full of vendors selling on rate alone.

That said, the homepage is heavy on positioning and light on specifics. I would want to know: what does the QA review rate look like per program, how are escalations handled, what does the reporting cadence look like (and does it go beyond SLA dashboards to explain what changed and why), and how does EPX handle volume spikes that fall outside forecast. Ask for a reference call with a client of similar size and process type, not just the Fortune 500 names on the homepage.

For US buyers in fintech, lending, telecom, or financial services who need compliant, English-language Philippines delivery with genuine management depth, EPX belongs on the shortlist. If you are running a high-volume, well-documented process and want a vendor that will actively find ways to improve it rather than just staff seats, the client testimonials suggest that is what EPX actually delivers.