Contact Center Pipeline

About Contact Center Pipeline

Contact Center Pipeline, a division of Pipeline Publishing Group, Inc., is the premier trade publication serving contact center and customer service/customer experience (CX) professionals. Published monthly in both print and digital formats, the magazine features contributions from top subject-matter experts covering operations, people management, strategy, and technology. Topics range from AI deployment and agent burnout prevention to workforce management, proactive customer engagement, and telecom cost optimization. In addition to its flagship magazine, Contact Center Pipeline publishes frequent website articles, a regular blog, first-party research, white papers, and hosts in-person industry events. The publication takes a global view of the contact center industry, connecting with its audience through multiple channels including email, surveys, and a professional directory. Known for prioritizing quality editorial content over click-driven traffic, Contact Center Pipeline has built a loyal readership of managers, directors, and executives responsible for running multi-site and enterprise-level contact centers. Its advisory board and contributor network are recognized industry veterans offering actionable strategies and forward-thinking perspectives.