Contact Center USA

About Contact Center USA

Founded in 1999 in Southern California, Contact Center USA is one of the nation's most established US-based call center outsourcing providers. With over 25 years of experience and more than 500 trained agents operating from five locations—Los Angeles, Dallas, Chicago, Miami, and Phoenix—the company delivers a comprehensive suite of customer engagement services entirely staffed by American agents, with no offshore outsourcing. Contact Center USA supports businesses across multiple industries with inbound and outbound call center services, omnichannel customer support via phone, email, live chat, SMS, and social media, as well as technical support, B2B appointment setting, back office processing, virtual assistant services, and AI-powered automation. The company is SOC 2, HIPAA, and PCI DSS compliant, making it a trusted partner for regulated industries including healthcare and financial services. Scalable from 5 to 500+ agents and available 24/7/365, Contact Center USA offers rapid onboarding, bilingual English-Spanish support, and dedicated account management, positioning itself as a flexible and reliable outsourcing alternative to in-house contact center operations.