Insurance BPO & Onshore Outsourcing Services | Covenir

Covenir is a US-based insurance business process outsourcing provider founded in 2015, headquartered in Worcester, Massachusetts. Serving more than 100 carriers, MGAs, and Insurtechs across North America, Covenir specializes exclusively in the insurance vertical, offering a comprehensive suite of onshore outsourcing services. Core capabilities include FNOL and claims support, customer service, print and virtual mailroom, underwriting support, licensed product sales advisors, billing, and back-office operations. The company also delivers AI-assisted workflows through proprietary signature solutions such as IntelliClaims Advantage, IntelliMail Advantage, IntellAgent, and a Call Surge Guarantee designed for catastrophic event response. Covenir's 100% US-based teams operate 24/7, integrating directly with client operations to maintain brand voice, compliance, and data security across millions of annual transactions. As a division of PPSTC and an operating entity within Constellation Software's Volaris group, Covenir combines deep insurance domain expertise with modern technology to help insurers scale efficiently, reduce vendor complexity, and deliver consistent, high-quality policyholder experiences.