Flatworld Solutions

About Flatworld Solutions

Flatworld Solutions is a US-headquartered outsourcing and IT services firm, founded in 2004 (with the concept dating back to 2002), that runs a broad mix of back-office, contact center, and technical work from delivery centers in India, the Philippines, and Latin America. Corporate offices sit in Princeton, New Jersey and the UK, with Bangalore acting as the primary operational hub. Headcount figures vary by source, from roughly 3,000 on Tracxn and LinkedIn to a 5,000-strong claim on the company's own site, so confirm the size actually assigned to your account. The service list is wide: call center and telemarketing, data entry, medical billing and coding, software development, mortgage services, accounting and bookkeeping, research and analysis, photo and creative editing, transcription and translation, engineering, and virtual assistants. Industries served include healthcare, mortgage, insurance, logistics, media and entertainment, retail and ecommerce, manufacturing, aerospace, telecom, and energy. Named clients reported elsewhere include MSN, Fujitsu, Yale School of Management, Maximus, Alcon, and Rogers. The company holds ISO 9001:2015 and ISO/IEC 27001:2013 certifications, states it is HIPAA and GDPR compliant, and has appeared on the IAOP Global Outsourcing 100 list. My take: this is a generalist vendor with genuinely broad capability, which cuts both ways. Breadth like this can mean deep experience in your specific process, or it can mean you are one of many service lines. Since Flatworld handles everything from image editing to medical coding to software development, I'd push hard on process fit: has the team run your exact workflow, at your volume, in your tools? Clutch shows a $1,000+ minimum and average rates under $25/hour, but I'd ask for the operating cadence, QA sampling depth, and who manages the team day to day rather than anchoring on the rate. For HIPAA or mortgage work, confirm the practical data-access controls, not just the certificate. Run a short pilot before committing, and ask which delivery center your work actually lands in.