FOCUS Insurance Services

About FOCUS Insurance Services

FOCUS Insurance Services is a U.S.-based insurance BPO company dedicated exclusively to property and casualty (P&C) carriers, MGAs, and service centers. With over 25 years of specialized insurance experience, FOCUS delivers cloud-based core administration solutions through its proprietary InFOCUS Platform, combining AI-enabled workflows, self-service digital portals, and robust API integrations. The company offers end-to-end operational services including underwriting outsourcing, claims processing, claims management, customer service, insurance accounting, regulatory reporting, and back-office support. FOCUS operates through three scalable engagement models—FOCUS Launch™, FOCUS Grow™, and FOCUS Scale™—enabling clients to deploy operations in 30–90 days, reduce cost-to-serve by up to 30%, and maintain 95%+ quality assurance accuracy. Serving 30+ carriers, MGAs, agencies, and service centers nationwide, FOCUS handles over one million inbound calls annually and manages tens of thousands of underwriting files and production tasks each year. With an NPS exceeding 70—more than double the industry average—FOCUS positions itself as a performance-driven operational partner for insurance organizations at every stage of growth.