Foundever

About Foundever

Foundever is a global customer experience (CX) management and outsourcing provider serving more than 800 leading brands across a wide range of industries. With 130,000 associates operating in 45 delivery countries and supporting over 60 languages, Foundever combines operational expertise with advanced technology to deliver seamless, scalable customer interactions. The company offers a comprehensive suite of CX services including customer care, technical support, sales and retention, back-office support, collections, and trust and safety. On the solutions side, Foundever provides conversational AI, generative AI, intelligent automation, omnichannel CX, self-service platforms, CX analytics, and contact center as a service (CCaaS). Its rightshoring model and work-from-anywhere capabilities enable flexible, cost-effective delivery tailored to client needs. Foundever serves verticals including banking and financial services, healthcare, insurance, retail and e-commerce, travel and hospitality, technology, telecoms, government, and more. The company positions itself as a strategic partner focused on augmenting human agents with agentic AI to deliver empathetic, personalized experiences at scale.