GPG Call Center & BPO Solutions

About GPG Call Center & BPO Solutions

GPG (Global Phoning Group) is a multilingual, multi-channel contact center and BPO/KPO solutions provider headquartered in Chisinau, Republic of Moldova. Founded in 2007, the company has grown to serve clients across 25+ countries, with approximately 300 employees operating from locations in Southeast Europe, the Balkans, Africa, Ukraine, and the Philippines. GPG offers a comprehensive suite of services including inbound and outbound call center operations, customer support, chat management, data entry, document management, media monitoring, accounting outsourcing, content moderation, community management, and online review management. The company supports 10+ European languages—including French, English, German, Italian, Spanish, Portuguese, Russian, Romanian, Ukrainian, and Polish—enabling clients to manage multilingual operations through a single provider. GPG handles between 10,000 and 20,000 calls daily on a 24/7/365 basis and conducts 10,000+ hours of content moderation per month. The company also offers a proprietary hybrid AI-powered voice solution called Lunaravox. GPG is fully GDPR-compliant and serves industries including retail, e-commerce, financial services, telecommunications, and education.