LeadGenie – Senior Living Call Center

About LeadGenie – Senior Living Call Center

LeadGenie is a purpose-built contact center dedicated solely to the senior living industry. Founded in 2023 by veterans from Senior Living SMART, the company provides inbound call handling, outbound lead follow-up, and full sales specialist coverage tailored to assisted living, memory care, and independent living communities. Their team of experienced agents—called Genies—are trained in senior living customer journeys, CRM management, and empathetic prospect engagement, acting as seamless brand ambassadors for each client community. LeadGenie emphasizes speed-to-lead as a core performance metric, greeting 95% of calls within seconds to maximize conversion rates from inquiry to scheduled tour. Services span immediate response to digital web leads, third-party referral follow-up, after-hours and weekend coverage, event RSVP coordination, and re-engagement of past-due leads. The platform is customizable, offering tiered packages from basic inbound answering to dedicated sales specialist support. Clients including Wallick Senior Living and Heritage Senior Living report measurable increases in tour bookings and monthly move-ins since partnering with LeadGenie.