Nearshore Outsourcing & BPO Africa | Oasis Outsourcing

## Oasis Outsourcing: Dedicated Remote Teams from Nairobi, Kenya

Oasis Outsourcing is a Nairobi-based BPO and staff augmentation provider operating out of Principal Place, Westlands, Nairobi. Founded in 2018, the company positions itself as a nearshore outsourcing solution for scaling businesses in the UK, US, and Europe that need operational capacity fast, without the 60 to 90 day hiring cycles and infrastructure overhead that come with building teams internally.

The core idea behind Oasis is what they call "augmented teams", not traditional outsourcing where you hand off a process and hope for the best, and not a staffing agency model either. They build, host, and manage dedicated teams inside their own Nairobi facilities, but those teams run on your SLAs, inside your tools, accountable to outcomes you define. The pitch is operational readiness in 2 to 4 weeks from contract to deployed team. For an UK or US business that has missed hiring windows before, that specific timeline matters.

### What They Actually Deliver

Oasis runs three primary delivery models, and the distinction between them is worth understanding before you reach out.

**Staff Augmentation** is the most hands-off model for the client. You interview and select candidates; Oasis handles hiring, hosting, and day-to-day HR. The team works exclusively for your business, inside your tools and workflows. They advertise a replacement guarantee and a 30-day rolling contract, which is useful for businesses that want flexibility without a long lock-in.

**Employer of Record (EOR)** is aimed at companies that want to employ people in Kenya or East Africa without setting up a local legal entity. Oasis manages payroll, HR compliance, and cross-border liability on your behalf. This is a practical option if you want to build an owned offshore team but cannot justify the entity setup cost yet.

**Managed Call Centre and BPO Outsourcing** is the full-service model. End-to-end recruiting, training, workforce management, and reporting are all handled by Oasis. This suits buyers who want minimal operational involvement and are comfortable delegating process management.

Beyond these workforce models, their service lines span customer experience, finance and back-office, technology and data, revenue and sales, and industry-specific solutions. The site does not break down every sub-process publicly, so you would want to ask specifically whether they have run the exact process you are outsourcing, not just something adjacent to it. That distinction matters more than vendors usually admit.

### Who They Serve and Their Scale

Oasis reports 1,500 or more specialists deployed, more than 50 global clients, and operations across three continents. Their stated client base is concentrated in the UK, US, Europe, and Africa. For a provider founded in 2018, that scale is meaningful but not enormous, which tells you something about their likely sweet spot: mid-sized scaling businesses, not enterprise programs with thousands of seats.

If you are a large enterprise looking to consolidate a 500-seat contact center, Oasis probably is not the first name I would check. If you are an UK SaaS company, an US e-commerce business, or an European services firm that needs 5 to 50 dedicated people in place within a month, the model fits that use case more directly.

### Location, Timezone, and Language Considerations

Nairobi is an interesting delivery location for UK and European buyers. Kenya operates on East Africa Time (UTC+3), which gives meaningful overlap with UK business hours and reasonable morning coverage for Central European clients. For US East Coast buyers, the overlap is thin but workable for back-office and async processes. For US West Coast, you are largely running on a follow-the-sun or async model, so factor that in.

English is the primary business language in Kenya, and Nairobi specifically has a well-educated professional workforce. For UK clients especially, communication friction tends to be lower than with some Southeast Asian delivery locations. That is a real operational advantage, not just a marketing line.

### Compliance and Security Posture

Oasis claims PCI DSS, SOC 2, and HIPAA compliance. For buyers in regulated industries, including fintech, healthcare, and e-commerce handling cardholder data, that compliance posture matters significantly. I would verify the current status and scope of each certification directly on a call, particularly SOC 2, since the audit period and scope can vary considerably. Do not take "compliant" at face value without asking for the audit report or attestation.

### Pricing and Engagement Model

Oasis does not publish rates publicly. Given their Nairobi base and the staff augmentation model, I would expect agent-hour or per-seat pricing in a range that sits below UK or US nearshore rates but above some Southeast Asian offshore options. For the UK and European buyer market they target, the value proposition is the timezone overlap and English fluency combined with a cost base that is still well below onshore hiring. Ask specifically about all-in per-seat monthly pricing, what is included in management fees, and what the replacement guarantee actually covers in practice.

The 30-day rolling contract on the staff augmentation model is a genuine differentiator for buyers who are scaling unevenly or running a pilot before committing to a larger program.

### My Take

Oasis fits a specific buyer well: an UK, US, or European business that has a documented process ready to hand off, needs people in place quickly, and does not want to manage HR infrastructure in Kenya independently. The augmented teams framing is honest about what this is, which I find more useful than vendors who obscure whether they are running shared or dedicated operations.

The things I would verify on a discovery call: which specific processes have they run before (not just which industries), how the day-to-day management layer works and who the team lead is, what their QA process looks like across service lines, and exactly what the SOC 2 audit covers. The 2 to 4 week deployment timeline is also worth probing, specifically what assumptions are baked into that timeline on the client side. If you show up without documented SOPs, that timeline will slip.

For buyers who have their processes documented and need capacity without a long hiring cycle, this is a reasonable shortlist candidate. For buyers who are still figuring out the process itself, document first, then bring in a vendor like this.