North End Teleservices

North End Teleservices, LLC is a privately owned contact center headquartered in Northeast Omaha, Nebraska, founded and operated by Carmen Tapio. Ranked #677 on the Inc. 5000 list of fastest-growing privately held companies, the company is also recognized as the largest African American-owned business in the state of Nebraska. North End Teleservices delivers a broad range of omnichannel contact center solutions to commercial enterprises and federal, state, and local government entities. Core service offerings include customer service, inbound and outbound sales, technical support, back office and administrative support, account management, customer satisfaction surveys, market research, lead generation, appointment setting, dispatch, reservation management, and intake and claim status processing. The company serves both B2B and B2C clients across multiple industries, leveraging over 150 years of combined management team experience. North End Teleservices distinguishes itself through a people-centric culture, customized client solutions, and a mission centered on creating meaningful employment opportunities and strengthening communities.