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## Oasis Marketing Solutions: US-Based Outsourced Contact Center

Oasis Marketing Solutions (OMS) is an US-based full-service outsourced contact center. The company describes itself as founded by industry leaders, though the research does not confirm a founding year, headcount, or specific office city. What is clear is that OMS operates an US-based facility, positions itself as a cost-competitive option, and covers a fairly wide range of outbound and inbound contact center work.

### What OMS Actually Does

The service mix covers both outbound and inbound work. On the outbound side, OMS handles B2B and B2C sales, lead generation, upselling, and survey work. On the inbound side, the company offers answering services and customer care. Data processing is also listed as a service line, which places them in back-office territory beyond pure voice work.

That is a reasonably broad scope for a single contact center operation. The honest read here is that OMS is a generalist call center, not a deep specialist in one vertical. If you are looking for a vendor with a decade of documented experience in, say, healthcare patient scheduling or SaaS trial-to-paid conversion, OMS's public profile does not confirm that kind of vertical depth. What it does confirm is a practical, multi-channel setup with 24x7x365 inbound coverage and 100% call recording.

### Infrastructure and Compliance Claims

OMS lists several specific operational commitments worth noting:

- 99.9% uptime with multiple redundancy points. This is a standard infrastructure claim, but having it stated explicitly at least signals that availability is on their radar. Verify what SLA terms back this number contractually. - PCI compliance. For any buyer handling payment card data over the phone, this matters. PCI DSS compliance means agents and systems are expected to meet cardholder data security standards. Confirm the scope of their PCI compliance certification and whether it covers your specific use case. - 100% call recordings. Full call recording is a meaningful QA and dispute-resolution asset. Ask how easily you can access recordings, how fast, and in what format. - Data storage and archival for three months. Three months is a minimum threshold for many buyers. If your compliance requirements, litigation risk, or QA review cycles demand longer retention, negotiate this upfront. - 24x7x365 inbound coverage. For businesses that need around-the-clock answering, this is worth confirming in terms of staffing model versus automated overflow.

### Pricing and Engagement Model

OMS describes its rates as competitive without publishing specific figures. Based on the US-based facility positioning, I would expect pricing in the $22 to $45 per agent hour range for onshore contact center work, though this is editorial context, not a quoted rate. Confirm their actual pricing model on your first call. It is not clear whether they work on a per-hour, per-seat, or per-transaction basis. Buyers doing high-volume, predictable outbound work should ask about dedicated seat pricing versus shared queue models, since the cost and quality dynamics differ considerably.

### Who Fits This Vendor

OMS suits small to mid-sized businesses that need an US-based generalist contact center without wanting to build an internal team. The combination of outbound sales, lead generation, inbound answering, and basic data processing makes them a reasonable option for companies that have several contact center needs and want a single vendor relationship. The US-based facility also matters for buyers whose customers expect domestic agents, whether for brand reasons or regulatory ones.

The data processing and upselling capabilities suggest some familiarity with e-commerce or direct-to-consumer operations, but the research does not confirm any named verticals or named clients, so I would not assume deep industry specialization without asking directly.

### What to Verify Before Shortlisting

I would push on a few specifics during an initial call. First, ask about the management layer. Who supervises agents day to day, what does the QA review cycle look like, and what percentage of calls get reviewed beyond the recorded archive? A vendor with 100% call recording but no structured QA process is just storing evidence of problems, not preventing them.

Second, ask about onboarding. How do they build scripts for outbound B2B versus B2C work? Do they have a documented ramp process, and how long before agents are performing at full capacity on a new client program?

Third, the PCI compliance claim deserves specifics. Ask for documentation of their PCI DSS scope and compliance level. For payments handled over inbound calls, confirm whether the facility uses pause-and-resume recording or a full DTMF masking approach for card data.

Fourth, the three-month data archival window is worth negotiating if your industry has longer retention requirements. This is usually a contractual item, not a technical constraint.

OMS presents as a practical, US-based generalist contact center that covers the core outbound and inbound service mix most small and mid-market buyers need. The infrastructure claims are specific enough to be worth testing in due diligence. The profile is thin on evidence of vertical specialization or management bench depth, so those are the right questions to lead with.