Virtual Assistant Services

About Virtual Assistant Services

Ocean Virtual Assistant (operating as WAGS, at oceanvirtualassistant.com) is a virtual assistant staffing service that recruits and places specialized VAs sourced primarily from Mexico, the Philippines, and broader LATAM. Their explicit focus is on insurance agencies, though they also serve real estate, e-commerce, healthcare, mortgage, property management, HR, and small business clients. The service lineup covers a practical range: insurance customer service reps, administrative assistants, general customer service (phone, chat, email), marketing assistants, virtual receptionists, transaction coordinators, sales and inside sales support, and general VAs. They also offer specialist roles, medical assistant, mortgage processing, property management, and executive/admin. The bilingual angle is real: they advertise English and Spanish native speakers across 10+ languages, which is worth probing if your client base includes Spanish-speaking customers. Pricing is positioned as a flat monthly rate starting at $1,300, with no setup fees and a claimed 2 to 3 day start time. They frame this against a 70% cost reduction versus in-house staffing, reasonable as a directional claim, though the actual savings depend entirely on what you're replacing. The 95% retention claim and 'Top 1%' language are vendor-side assertions; I'd want to know the sample size and how they define retention before treating those as benchmarks. The insurance specialization is the most developed part of the pitch, they reference AMS platform familiarity, HIPAA compliance claims, and insurance-specific process knowledge (policy servicing, claims support). That's a more credible vertical signal than generalist VAs who list insurance as one of fifteen industries. My take: WAGS looks like a reasonable shortlist option for insurance agencies and small-to-mid-size businesses wanting a dedicated bilingual VA without the overhead of direct hiring. The transparent starting price and no-setup-fee model reduce early friction. That said, I'd verify the HIPAA compliance claim with documentation rather than taking it at face value, confirm the exact vetting process, and ask what happens if the placed VA underperforms, replacement timelines matter more than retention stats. A discovery call is low-risk; just go in with specific process requirements, not just a job title.