Outsourced Sales Solutions

Outsourced Sales Solutions (OSS), operating under the brand "Sales R Us" at outsourcedsalessolutions.com.au, is an Australian sales outsourcing firm that has been operating since 1998. The company was built by a team of sales executives and, by its own account, has generated millions of dollars in revenue for clients across more than 18 years of operation, with a combined team experience of over 40 years in sales and marketing. OSS is not a generalist BPO, it is a specialist in the sales function, structured around three delivery pillars that cover training, co-sourcing, and fully managed outsourced sales.

The first pillar, "Equipping You to Sell," focuses on sales productivity improvement. Services here include go-to-market strategy development, sales training and coaching (with a dedicated track for business owners), and onboarding support for new sales hires. This pillar is aimed at companies that want to keep their internal team but need external expertise to sharpen it. OSS also mentions assistance for start-ups in this category, suggesting some experience with early-stage businesses building their first sales motion.

The second pillar, "Sell With You" (co-sourcing), is where OSS operates alongside the client's existing team rather than replacing it. Services include negotiating and closing deals, a "Sales Manager for Rent" offering, field sales management, and campaign follow-up. The Sales Manager for Rent model is notable, it is essentially a fractional sales leadership service, which suits SMBs that have a small sales team but lack a dedicated, experienced manager to run it. OSS also lists Telegram Bot Development under this pillar, which suggests some interest in automated sales outreach tooling, though the depth of this capability is not elaborated on the site and I would verify what is actually productised versus experimental.

The third pillar, "Sell For You," is the fully outsourced model. OSS operates a managed outsourced sales team that handles strategy implementation, and also offers marketing research as a supporting service. This is the closest to what most buyers mean when they say "outsource the sales function", OSS takes on execution responsibility rather than just advising.

OSS also offers what it calls a "Virtual Sales Transformation Program" and a free downloadable eBook, which suggests a structured methodology and some investment in packaging its process as a repeatable framework. This is a mild positive signal for process discipline, though I would want to see what the methodology actually contains before putting much weight on it.

The company's positioning is aimed primarily at Australian businesses, the phone numbers use the 1300 format (Australian national rate numbers), the domain is .com.au, and all the messaging is consistent with a domestic Australian sales consultancy. There is no mention of offshore delivery centres, multilingual capability, or international client work, so buyers outside Australia or those needing multilingual sales coverage should clarify scope directly.

On the buyer fit question: OSS appears best suited to Australian SMBs and mid-market companies that either cannot build an internal sales team affordably or need to augment an existing one quickly. The start-up assistance mention and the fractional sales manager offering both suggest comfort with smaller businesses. Larger enterprises with complex, multi-country sales pipelines may find OSS's footprint too narrow.

Practical delivery details are sparse on the publicly available site. There is no mention of headcount, CRM or sales tool integrations (Salesforce, HubSpot, Pipedrive, etc.), SLA structures, or pricing models. The site invites prospects to schedule a callback for a scoping conversation, which is typical for consultative sales outsourcing engagements. Given the nature of the services, fractional management, training, fully managed teams, pricing is almost certainly project-based or monthly retainer, and probably scoped per engagement.

There are no certifications listed, no compliance frameworks mentioned, and no data security posture described on the site. For a pure sales outsourcing firm engaged in outbound prospecting and deal management, this is less of a concern than it would be for a healthcare or finance BPO, but buyers in regulated sectors should still ask about data handling, CRM access controls, call recording practices, and NDA terms before sharing customer or pipeline data.

My honest editorial take: OSS is a niche Australian sales outsourcing firm with a long operating history (founded 1998) and a structured three-pillar model that is clearer than most comparable small providers. The three-tier framework, train you, sell with you, sell for you, is a sensible way to segment clients by readiness and budget. That structure also means OSS can grow with a client, starting with training and graduating to fully managed outsourcing, which reduces switching friction.

That said, there are real gaps a buyer should fill in before committing. I would want to know: How large is the delivery team? What CRM and sales engagement tools does the team work in? What does a typical engagement scope look like, and what are the minimums? What does campaign follow-up actually cover, is it email, phone, SMS, social, or all of the above? What sectors has OSS delivered results in specifically? The site is vague on vertical specialisation. The Telegram Bot Development item is unusual and deserves direct clarification, whether this is a live, supported product or an old listing.

References and case studies are not visible on the public site. I would ask OSS for at least two anonymised client examples with comparable size, industry, and process type, specifically what the sales process looked like at the start, what OSS changed, and what measurable improvement was seen over 90 days. The sales deck usually shows the promise. The real indicator is what happens when the pipeline is thin, the product is hard to explain, or objections are more complex than expected. A vendor that can describe their process for handling those situations clearly is one worth shortlisting.