Outsourcing Solutions USA | Outsourcing Services USA

## Infomatic Solutions: Offshore BPO and Outsourcing Services

Informatic Solutions operates as an offshore outsourcing provider with an US-facing brand (Outsourcing Solutions USA), reachable via a California phone number (+1 949-877-8765) alongside an India-based contact (+91 8989-4343-63). The company holds ISO/IEC 27001:2022 certification, which is a meaningful signal for buyers who handle sensitive data and need a vendor that has formally committed to an information security management framework.

The service mix covers six functional areas: back office support, call center services, staffing solutions, recruitment process outsourcing (RPO), revenue cycle management (RCM), and technical support. That range is broader than most boutique offshore operators, so the first practical question a buyer should ask is which of these the company is genuinely operationally mature in versus which ones are listed because the capacity theoretically exists.

**Back Office and Data Entry**

The back office offering is described as covering data entry through to administrative support. This is typically the core of an India-based offshore operation and where the cost arbitrage the company advertises (up to 70% savings on payroll) is most straightforward to realize. For buyers with well-documented, repeatable processes, this is a realistic target. If your processes are poorly defined internally, offshoring them here will not fix that. Document first, then delegate.

**Call Center Services**

The company lists call center services as a distinct offering. A buyer evaluating this should press hard on specifics: inbound or outbound, what channels (voice, email, chat), what QA process is in place, what the supervisor-to-agent ratio is, and what escalation looks like. The website does not surface this detail, which means the answers exist (or do not) in the sales conversation. I would treat the absence of published QA and reporting details as a prompt to ask pointed questions, not as a disqualifier.

**Staffing Solutions**

The staffing model is a dedicated-resource or FTE model where clients hire specific individuals with specialist skills through Infomatic Solutions. This suits buyers who want clear accountability and process ownership rather than a shared pool. The per-seat or dedicated-FTE commercial model is typically the right fit for stable, ongoing volume. Confirm whether the pricing is all-in (management layer, infrastructure, HR) or whether those elements are billed separately.

**Recruitment Process Outsourcing (RPO)**

RPO is listed as a standalone service, framed around helping clients hire quality talent quickly. RPO is a process-intensive function where the vendor's sourcing methodology, ATS familiarity, and industry vertical knowledge matter considerably more than their general BPO experience. A buyer considering this service should ask for examples of roles filled, time-to-fill data, and how the team handles high-volume versus specialist searches differently.

**Revenue Cycle Management**

RCM is specifically described as a service for doctors managing financial operations, which places this squarely in healthcare. This is a regulated, high-consequence process: coding accuracy, claims submission, denial management, and HIPAA compliance are non-negotiable. The ISO 27001 certification is relevant here (information security), but a healthcare buyer should confirm HIPAA-specific controls, not assume ISO 27001 covers them. Ask directly: is the team HIPAA-trained, how are PHI access controls structured, and what is the error rate on claim submissions.

**Technical Support**

Technical support is listed as a service aimed at improving customer satisfaction and operational efficiency. The research does not specify whether this covers Tier 1 helpdesk, software support, or hardware troubleshooting. That matters for buyer fit. A SaaS company looking for Tier 1 agent-level support has very different requirements from a company needing Tier 2 or Tier 3 resolution.

**Location and Cost Model**

The company delivers from India, and the website explicitly benchmarks India wage costs against the US (85% of UK baseline), Philippines (50%), and Australia (70%), positioning India as the most cost-effective option. That framing is broadly accurate for documented, process-driven work. For US buyers, a realistic offshore India rate in a BPO context runs roughly $6 to $14 per agent hour depending on complexity, though Infomatic Solutions does not publish its pricing publicly. The 70% payroll savings claim is plausible for like-for-like wage comparison but does not account for management overhead, transition costs, or the time a buyer's internal team spends on governance in the early months.

**Compliance and Security**

ISO/IEC 27001:2022 is the current version of the information security management standard and is a meaningful certification to hold. It signals that the company has gone through an external audit of its information security practices, not just self-declared a policy. For buyers in finance, healthcare, or legal, this is a minimum threshold rather than a differentiator, but it matters. Confirm the scope of the certification (which sites and processes are covered) because ISO 27001 can be scoped narrowly.

**Who This Vendor Suits**

Informatic Solutions looks like a fit for US-based small to mid-size businesses that want an offshore India partner for back office, data entry, administrative support, or basic call center work, and who are primarily driven by cost reduction. The RCM service adds a healthcare angle worth exploring if the compliance question is answered satisfactorily.

I would be careful about assuming the breadth of listed services equals equal depth across all of them. The practical evaluation steps I would run: ask for a client reference in your specific process type, get a sample of QA reports from a live engagement, understand who manages the team day-to-day (not just who owns the account), and confirm what happens when a key agent leaves. The cost savings potential is real for the right process, but the operational risk sits in how well the management layer functions once the initial setup is done. Confirm that before signing anything.