Philippines Outsourcing Services for US Businesses | Big Outsource

## Big Outsource

Big Outsource is a Philippines-based outsourcing provider focused on serving US businesses. The company positions itself squarely in the small and mid-size business market, offering offshore staffing and BPO services across a wide range of functions, from customer support and data entry to bookkeeping, virtual assistance, software development, and graphic design. Based in the Philippines, the company pitches cost savings of up to 60% compared to local US hiring, a number that is plausible given standard offshore labor arbitrage in the Philippine market.

### What They Actually Do

Big Outsource runs a broad service menu. On the administrative and back-office side: bookkeeping, data entry, virtual assistance, administration support, and graphic design. On the customer-facing side: customer service, chat support, technical support, and sales representative services. They also offer software development and professional services, which puts them in a slightly different bracket from pure-play call center vendors.

Delivery models include dedicated staffing (a single team or agent assigned to your account), a shared-agent solution (useful for lower-volume needs where you do not need a full FTE), project-based outsourcing for discrete work, call center on the go (likely a lighter or faster-ramp version), and answering services. That range of engagement types is practical. A startup testing offshore support can start shared, then shift to dedicated as volume grows, rather than committing to a full FTE from day one.

The industries they list are genuinely broad: automotive, education, engineering and construction, financial technology, gaming and entertainment, healthcare, logistics, media and telecommunications, retail and e-commerce, SaaS and tech, social media and marketing, and travel and hospitality. That breadth is a flag worth noting. A vendor serving every vertical is usually a generalist staffing shop rather than a deep process specialist. That is not necessarily bad for the right buyer, but it does mean you need to verify whether they have actually run your specific process, not just your industry.

### Who This Fits

The clearest fit here is US-based small and medium businesses that need offshore staff support and are cost-sensitive but not yet at a scale that demands a deeply specialized, enterprise-grade vendor. The press coverage and blog content skew heavily toward SMEs, startups, and US businesses exploring offshore staffing for the first time. Their referral program (up to 10% of first-year billing, 5% in year two) also suggests a sales model built around word of mouth and agency-style introductions, which is common at the smaller end of the market.

The 95% retention claim they highlight is worth taking seriously as a metric. Retention is a real proxy for operational stability. High agent turnover is one of the biggest hidden costs in offshore outsourcing because ramp time, retraining, and quality dips during transitions quietly erode the savings. I would ask them to back that figure with tenure data across specific teams, not just company-wide.

### Delivery Details

Delivery is from the Philippines, which means English-language support is strong and timezone overlap with US business hours is manageable, particularly for teams working later shifts or follow-the-sun arrangements. Philippine agents are generally comfortable with US business culture, which matters more than people expect in customer-facing roles. Languages supported are primarily English, given the Philippines focus.

The company appears to be primarily oriented toward the US market based on all its positioning, though specific office location details within the Philippines are not publicly clear from available information. Confirm their physical delivery location and backup infrastructure on your call, especially if you are in a regulated industry.

### Compliance and Security

No specific certifications (SOC 2, ISO 27001, HIPAA, PCI DSS) are called out in available information. For US businesses handling personal data, health information, or payment data, this matters. If you are in healthcare, fintech, or e-commerce with card transactions, ask directly what their data security posture looks like, how they handle HIPAA or PCI-DSS requirements, and whether any third-party audits have been completed. Do not assume a Philippine BPO is compliant simply because they serve US clients.

### Pricing

No published pricing is available, which is typical for this type of vendor. Based on standard offshore market ranges, dedicated staffing from a Philippine BPO for general support or back-office roles runs roughly $6 to $14 per agent hour, depending on skill level, process complexity, and the engagement model. Shared-agent arrangements are typically lower but come with less process ownership. I would expect a per-seat or monthly-retainer structure for dedicated teams, and potentially a per-transaction or project-based rate for discrete work. Get an all-in number that includes management, infrastructure, and any onboarding fees before comparing against alternatives.

### Editor's Take

Big Outsource looks like a reasonable starting point for an US SME that wants a Philippines-based offshore team without the complexity of setting up a dedicated entity or working with a large, minimum-commitment BPO. The range of services and engagement models gives smaller buyers flexibility. The emphasis on retention and employee culture is a good sign, though any buyer should press them on specifics: what does QA look like on their teams, who manages agents day to day, how is performance tracked and reported, and what happens when a dedicated agent leaves?

The generalist vertical coverage and the lack of publicly visible compliance certifications mean this vendor is better suited to non-regulated, documentation-friendly processes than to anything touching healthcare records, payment data, or legal work. If your process is straightforward, well-documented, and English-language, Big Outsource is worth a call. If you are in a regulated industry or need deep process specialization, verify their experience in your exact process before committing, not just their industry list.