ROI CX Solutions

About ROI CX Solutions

ROI CX Solutions is an award-winning BPO and contact center outsourcing provider delivering inbound and outbound customer experience services across 8 global locations, including the United States, Mexico, Philippines, South Africa, Tunisia, Colombia, and Belize. With over 5,500 employees and support in 21+ languages, the company serves businesses ranging from small startups to large enterprises. ROI CX Solutions offers a comprehensive suite of services including omnichannel customer support, technical help desk, order taking and billing, appointment setting, lead qualification, content moderation, revenue cycle management, back-office support, and AI-powered contact center technologies. Their AI and technology services encompass generative AI, agent assist tools, quality assurance, VOC insights, and AI data annotation. The company serves a broad range of industries including healthcare, insurance, eCommerce, banking and financial services, retail, legal, hospitality, and technology. Compliance certifications including PCI DSS, HIPAA, HITRUST, SOC 2, and ISO 27001 underscore their commitment to security and regulatory standards, making them a trusted partner for sensitive customer interactions.