SAS (Specialty Answering Service)

About SAS (Specialty Answering Service)

Specialty Answering Service (SAS) is a US-based call center outsourcing provider headquartered in King of Prussia, Pennsylvania, serving over 5,000 businesses worldwide since 1985. SAS offers a comprehensive suite of inbound and outbound call center solutions, including customer service, business call screening, direct response, help desk support, live chat outsourcing, email response, order processing, and event registration. On the outbound side, SAS provides B2B telemarketing, lead generation, customer winback, and market research services. The company operates on both shared and dedicated agent models, making professional call center support accessible and affordable for small businesses. SAS delivers bilingual and Spanish-language support, automated services, and 24/7 coverage across multiple communication channels including phone, chat, email, and text. Their proprietary web portal allows clients to manage on-call schedules, review call recordings, and monitor account metrics in real time via desktop or mobile. SAS serves a broad range of industries including healthcare, insurance, retail, financial services, hospitality, automotive, telecom, utilities, and non-profits.