ShyftOff | The World's First Agentic Workforce Delivery Platform™
VerifiedAbout ShyftOff | The World's First Agentic Workforce Delivery Platform™
Founded in Tampa, Florida in 2020, ShyftOff positions itself as the world's first Agentic Workforce Delivery Platform™, purpose-built to transform how contact centers manage their workforce. The platform automatically recruits, certifies, schedules, and pays 1099 contractor agents, enabling brands to scale their human workforce up or down in real time alongside AI and W2 employees. ShyftOff addresses the core pain points of traditional BPO models—idle time, shrinkage, slow ramp-up, and lack of visibility—by orchestrating 30-minute interval scheduling driven by proprietary forecasting algorithms. Clients gain built-in surge capacity, 24/7 AI-powered quality assurance covering 100% of interactions, and direct integration with existing CCaaS, WFM, and QA stacks. The platform reports cost savings of 25–55%, 98%+ quality scores, and 99% reliability. ShyftOff serves industries including insurance, finance/banking, healthcare, telecommunications, utilities, travel, and retail, supporting channels such as voice, email, and live chat. With over 17,000 credentialed agents and 200,000+ waitlisted, ShyftOff is designed for contact center leaders seeking efficiency, quality, and flexibility at scale.
Frequently asked questions
- What does ShyftOff | The World's First Agentic Workforce Delivery Platform™ do?
- ShyftOff is an Agentic Workforce Delivery Platform that automates contact center staffing, scheduling, and QA using AI-orchestrated human agents.
- Where is ShyftOff | The World's First Agentic Workforce Delivery Platform™ based?
- ShyftOff | The World's First Agentic Workforce Delivery Platform™ is headquartered in Tampa, United States.
- Which industries does ShyftOff | The World's First Agentic Workforce Delivery Platform™ serve?
- ShyftOff | The World's First Agentic Workforce Delivery Platform™ works with Healthcare, Insurance, Fintech & Financial Services, E-commerce & Retail, Travel & Hospitality clients.
- What languages does ShyftOff | The World's First Agentic Workforce Delivery Platform™ support?
- ShyftOff | The World's First Agentic Workforce Delivery Platform™ delivers services in English.
- How does ShyftOff | The World's First Agentic Workforce Delivery Platform™ price its services?
- ShyftOff | The World's First Agentic Workforce Delivery Platform™ typically works on a per hour basis. Request a quote for current rates.
- How do I get a quote from ShyftOff | The World's First Agentic Workforce Delivery Platform™?
- Use the quote form on this page — describe what you need to outsource and Global BPO Index connects you with ShyftOff | The World's First Agentic Workforce Delivery Platform™. It's free.
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