TELOS

## TELOS (telosolution.com)

TELOS is a BPO and technology services company operating at the intersection of call center support and software development. The company presents itself as having roughly four years of operational experience in call center services across industries including retail, telecommunications, and software. Beyond the contact center offering, TELOS runs a parallel development arm covering web, mobile, and game development, plus QA and UI/UX work. That dual structure is worth understanding before you engage them, because the two service lines are genuinely different business units, not a loosely branded overlap.

### Call Center and Telecommunications Services

On the BPO side, TELOS structures its offer around telecommunications and customer service work. The inbound customer service line operates 24 hours a day, seven days a week, and is positioned as tailorable to client-specific requirements. The company notes that 80% of its agent team holds a graduate-level education, and that many agents have lived in Europe or the United States, which they describe as giving the team cultural fluency in those markets. That is a meaningful differentiator for clients routing English-language voice or written support from offshore, and worth verifying on a call by asking specifically how agents are screened for language proficiency and cultural familiarity.

Telemarketing services are outbound-focused. Agents receive training in customer service skills, outbound etiquette, selling techniques, and what TELOS calls culture-based activities. The specifics of what that training looks like in practice, how frequently it runs, and how performance is tracked are not detailed on the site. I would ask for pass/fail rates, average handle time benchmarks, and whether training content is customized per client or delivered from a generic curriculum.

Administrative services cover a practical range of back-office tasks: email and communication management, transcription, data entry, list management, system updating, and general back-office support. These are offered from a generic baseline with stated ability to develop toward client-specific needs. That framing is common and reasonable for smaller BPO operations, but it also means the buyer carries more responsibility in documenting processes before handoff. Do not outsource chaos to TELOS or any other vendor at this tier. If your internal process for data entry or list management is not documented to a step-by-step level, build that documentation first.

CRM services round out the telecommunications offering. TELOS positions these as customizable, built on a generic platform and refined through a consultation process to match the client brief. The exact platforms or tools in use are not specified, which is something to clarify early, particularly if you have an existing CRM stack that needs to integrate with the vendor's workflows.

### Software and Development Services

The development arm covers web development, UI/UX design, mobile application development (native and cross-platform), game development, and quality assurance. On the game development side, TELOS specifically names Unity, Unreal Engine, and Cocos2D as platforms its team works in, and covers 2D and 3D mobile and web games including post-launch bug-fixing support. The QA practice combines automated and manual testing across development stages.

For a buyer who primarily needs call center or back-office support, the development side is contextual background rather than a differentiator. For a buyer who needs both operational support and light software development or app maintenance, the combined offering could reduce vendor count. That said, I would evaluate the two sides independently. A vendor being competent at one does not guarantee competence at the other.

### Who TELOS Is Likely to Fit

Based on the available information, TELOS looks best suited for small to mid-sized businesses that need entry-level offshore BPO support for inbound customer service, outbound telemarketing, or routine back-office tasks, particularly in the telecom, retail, or software verticals. The graduate-heavy agent profile and the cultural familiarity with European and US markets is a genuine selling point for clients routing English-language work offshore.

The four-year operating history is modest. That is not disqualifying, but it narrows the scenarios where I would place this vendor. I would not put a high-volume, compliance-heavy engagement here without significant due diligence. For a pilot program, a bounded telemarketing campaign, or supplemental back-office capacity, the risk profile is more manageable.

### What to Verify Before Signing

A few things I would confirm directly before moving forward. First, headcount: the site does not specify agent count or total team size, so ask for current numbers and how they scale during volume spikes. Second, QA and reporting: the site mentions in-house training but says nothing specific about QA processes on the call center side, error rate targets, or reporting cadence. Ask what a weekly performance report actually looks like. Third, pricing model and minimums: none of this is disclosed publicly, so get a full all-in quote that includes management overhead, not just a per-agent rate. Offshore BPO in this profile range typically falls in the $6 to $16 per agent hour range, but confirm what is actually included. Fourth, compliance posture: no certifications are listed or evidenced. If your use case touches any regulated data (health, financial, or personal data under GDPR-equivalent rules), ask specifically about security controls and data handling protocols before proceeding.

TELOS is a generalist offshore operation with a practical service range and a stated cultural orientation toward English-speaking Western markets. The combination of BPO and development services under one roof is worth noting, but evaluate each side on its own merits based on the specific work you need done.