Nearshore Outsourcing Company | The Office Gurus

The Office Gurus (TOG) is a nearshore outsourcing company and division of Superior Group of Companies, with over 20 years of experience delivering customer experience (CX) solutions to 80+ clients primarily across the United States. With 4,500+ agents operating from delivery centers in El Salvador, Belize, Dominican Republic, the Philippines, and the United States, TOG combines AI-powered insights, smart automation, and omnichannel contact center capabilities to help brands optimize operations and enhance customer satisfaction. Their proprietary GuruAssist AI solution and CCaaS platform enable scalable, data-driven CX programs, while a people-first culture drives a best-in-class Employee Satisfaction Score (ESAT) of 86 and a Net Promoter Score (NPS) of 74—well above the BPO industry average. TOG serves a broad range of verticals including financial services, healthcare, retail and e-commerce, legal, travel and hospitality, and energy. The company supports interactions in English, Spanish, French, Portuguese, and German, making it a flexible partner for businesses seeking culturally aligned, cost-effective nearshore outsourcing.