Your Selling Team | Flexible, Personalized Call Support

## Your Selling Team

Your Selling Team is an US-based customer care and sales support contact center headquartered in Irvine, California, with call center operations located in the Midwest. The company focuses on inbound and outbound teleservices for North American clients, positioning itself as an extended arm of a client's internal customer care or inside sales function.

The company's service model is built around three lines: customer care, sales support, and recurring revenue programs. That is a tighter scope than most generalist BPOs, and for the right buyer, that focus is an asset.

### What They Actually Do

**Customer Care** covers inbound fulfillment campaigns, outbound customer care, and web request handling. The pitch is that they function as a transparent extension of the client's organization rather than a third-party call center that sounds like one. That claim is common in this industry, but the narrowness of their stated service lines suggests the team is at least not trying to be all things to all clients.

**Sales Support** is centered on inside sales and telesales. They state they hire people with a documented track record in inside sales performance and dedicate agents to specific client programs, so agents are consistently representing one company rather than rotating across accounts. If that is accurate in practice, it reduces the ramp-up friction that kills most outsourced sales programs in the first 60 days.

**Recurring Revenue** is the most specific and differentiated service on the site. The company describes a systematic model of proactive follow-up campaigns aimed at helping software and hardware manufacturers protect and grow revenue from existing customers, specifically around service maintenance renewals and subscription renewals. This is a real pain point in the tech and SaaS space, where renewal rates quietly erode when no one is actively working the at-risk accounts. A vendor that has built a repeatable campaign model around this is worth evaluating if that is your problem.

### Who They Fit Best

The recurring revenue focus signals a natural fit with software and hardware companies that have a subscription or maintenance contract revenue stream and no dedicated renewal team. Mid-market technology companies that cannot justify a full in-house renewals desk but are losing money on lapsed contracts are a clear use case.

The inside sales and telesales capability also makes them relevant for companies running outbound prospecting or upsell campaigns where they want dedicated agents, not a shared pool.

The company describes itself as providing long-term solutions, which suggests they are not set up for short-burst campaigns or one-off projects. If you need a pilot for 30 days to test a list, this probably is not the right vendor. If you are looking for a durable, embedded extension of your sales or care team, the model makes more sense.

### Delivery Model and Locations

Headquartered in Irvine, California, with call centers in the Midwest. They explicitly state they service all North American time zones, which is relevant if you have customers across the US and Canada and need consistent coverage without offshore overnight shifts. This is a domestic US operation.

For buyers comparing US domestic against nearshore options: a realistic range for US domestic call center work is $22 to $50 or more per agent hour depending on complexity and skill level. That premium over offshore or nearshore vendors is real. The case for paying it is agent quality, language consistency, regulatory simplicity, and timezone alignment without compromise. Whether it is worth it depends on your process, your customers, and your brand sensitivity.

### What to Verify Before You Shortlist

The website is lean on specifics that matter operationally. Before putting this vendor on a shortlist, I would want answers to a few concrete questions.

First, team size and seat count. The site does not publish headcount or capacity. You need to know whether their Midwest operation can absorb your volume, especially if you have seasonal spikes.

Second, QA process. The site talks about quality and customization but does not describe how calls are reviewed, what error rates look like, or what the escalation path is when something goes wrong. Ask for specifics: what percentage of calls are monitored, who reviews them, and what the feedback loop to agents looks like.

Third, the recurring revenue program methodology. This is their most differentiated claim. Ask them to walk through a real client example, specifically how they segment at-risk renewals, what their outreach cadence looks like, and what renewal lift they have delivered. If they can not give you a concrete example, the claim is marketing copy.

Fourth, reporting. Ask what a sample weekly report looks like. If it is a dashboard showing SLA metrics but no explanation of what changed and why, that is a sign the management layer is thin.

Fifth, pricing structure. The site gives no pricing information. For a domestic US operation, per-seat or dedicated FTE pricing is the most common model for steady-state programs. Make sure you understand what is included, particularly training, ramp time, and management overhead.

The copyright on the site reads 2015, which raises a practical question about how actively the company is investing in its platform and technology stack. That is worth a direct conversation, not a disqualifier on its own, but something to probe.

For a buyer with a defined renewals or inside sales problem, a preference for domestic US agents, and a need for a long-term embedded partner rather than a transactional vendor, Your Selling Team is worth a conversation. Go in with specific process questions and verify the capacity and QA depth before committing.