Alternatives to Conduent

Sourcefit | Offshore Staffing & BPO Across 6 Countries

🇵🇭Philippines·Hourly

Sourcefit is a global BPO and offshore staffing company with operations in the Philippines, South Africa, Dominican Republic, Madagascar, Armenia, and the UK.

View profile →

Multi-Industry Outsourcing, AI Automation & Managed Services

🇮🇳Bengaluru, India·250-3500 staff · Hourly

BackofficePro is an India-based BPO covering finance, data, insurance, healthcare RCM, legal, and IT support for US, UK, and Australian clients.

HIPAA

View profile →

Invensis: Global Business Process Outsourcing BPO Company

🇮🇳Bangalore, India·5000-9999 staff

Invensis is a Bangalore-based BPO with 25+ years of experience offering finance, accounting, RCM, call center, back-office, and IT services across 13+ industries.

View profile →

DATAMARK, Inc. | Contact Center & Business Process Outsourcing

🇺🇸United States·1,000-9,999 staff

DATAMARK, Inc. is a U.S.-founded BPO and contact center company with 4,600 staff across the U.S., Mexico, and India, serving enterprise clients since 1989.

View profile →

OURS Global

🇺🇸United States

OURS Global is a multi-service outsourcing provider offering IT, creative, engineering, contact center, finance, and data services across diverse industries.

View profile →

Award-Winning Call Center Solutions [Inbound & Outbound] | ROI CX Solutions

🇺🇸United States·5000+ staff

Award-winning inbound and outbound call center outsourcing provider with 8 global locations, 5,500+ employees, and AI-powered CX solutions for businesses of all sizes.

PCI DSSHIPAAHITRUSTSOC 2

View profile →

No providers match these filters. Clear filters

Why Buyers Start Looking for Conduent Alternatives

Conduent is a large, diversified BPO that grew out of Xerox's services division. It operates across government services, healthcare claims administration, and enterprise HR and payroll. At 50,000-plus employees, it has real scale and a long government contract history. But scale is not the same as fit, and I hear from buyers who land on Conduent because of brand recognition and then find the actual delivery experience does not match the sales presentation.

The three most common complaints I encounter are: contract rigidity (long terms with limited exit provisions), slow escalation paths inside a very large org, and pricing opacity. Conduent lists a project-based pricing model in its public materials but does not publish rates. That matters because a buyer trying to benchmark cannot get a real number without going deep into a procurement cycle first. That asymmetry favors the vendor, not you.

If you are reading this page, you are likely in one of three situations: you are in a competitive RFP and want to know who else can do what Conduent does; you are mid-contract and considering a replacement; or you are a smaller enterprise that got quoted Conduent and suspects it is too large a vendor for your actual volume. All three are legitimate reasons to look, and the alternatives below address each scenario differently.

The Provider Comparison: HQ, Size, Pricing, and Certifications

The table below is the raw factual starting point. I will build analysis on top of it in the sections that follow, but a buyer should see the hard data first before reading any interpretation.

Domain-by-Domain Match: Government Services, Healthcare Claims, HR/Payroll

Conduent's three operating pillars are distinct enough that a single alternative rarely covers all three well. The smart move is to map your actual process domain first, then shortlist. Here is my read on who overlaps where.

Government and public-sector services. This is Conduent's most differentiated territory. It has long-term contracts in benefits administration, transportation tolling, and citizen-services processing for US state and local government. None of the six alternatives here are comparable public-sector primes. ROI CX Solutions is the closest in US regulatory posture (HIPAA, HITRUST, SOC 2, PCI DSS, ISO 27001 is a serious certification stack for an US-HQ provider), but its government-sector depth is not equivalent to Conduent's. If your procurement specifically requires a vendor with existing GSA or state contract vehicles, you are in Conduent's defended territory and should evaluate accordingly.

Healthcare claims processing. This is where the alternatives become genuinely competitive. BackofficePro holds HIPAA certification, which is the entry-level compliance requirement for US healthcare claims work. ROI CX Solutions goes further with HITRUST, which is the more rigorous healthcare-specific framework most large payers and providers now require. Invensis has a documented claims and revenue cycle practice out of Bangalore, though its certifications are not published here. I would not shortlist any vendor for healthcare claims without a direct HIPAA and HITRUST audit walkthrough, regardless of what the website says.

HR and payroll administration. Outsource2india's ISO 9001 certification signals process discipline relevant to high-volume back-office work like payroll runs and employee data management. 1840 & Company's per-seat pricing model is worth noting: per-seat or dedicated-FTE billing is often the right structure for ongoing HR administration where you want stable team ownership rather than pooled capacity. BruntWork, with a per-hour model, is better suited for variable-volume tasks inside a HR function (think: benefits enrollment support, onboarding documentation) rather than core payroll processing where continuity matters.

Pricing Model Differences and What They Signal About Risk

Conduent prices on a project basis and publishes nothing. That is common for large government and enterprise BPOs where deals are but it creates a specific evaluation risk: you cannot benchmark the quote you receive without a comparable reference point. I tell buyers that a vendor unwilling to give indicative ranges early in a conversation is either very confident in its brand power or very aware that its rates do not survive comparison.

BackofficePro and BruntWork both use per-hour billing. A realistic offshore per-hour range for back-office work is roughly $8 to $14 per agent hour, and both are India or APAC-headquartered, so expect pricing in that band. Per-hour is good for pilots and variable-volume work. The catch is that per-hour billing can drift if the process is not well-documented, because slow agents cost you more hours. Document the process first, then go per-hour.

1840 & Company uses per-seat billing, which is a dedicated-FTE model. For HR administration or claims processing where you want a named team that learns your system and owns the work, per-seat is often the right structure. A realistic per-seat monthly cost for a dedicated offshore FTE in the Philippines or India is roughly $1,500 to $2,500 per month all-in, depending on skill level. Nearshore (Mexico, Colombia) FTEs run higher, roughly $2,000 to $3,500.

ROI CX Solutions and Invensis do not publish pricing models. For ROI CX Solutions specifically, given its US headquarters and deep certification stack, I would expect rates closer to the onshore or nearshore band for regulated work: realistically $18 to $35 per agent hour depending on process complexity. That is appropriate if HITRUST or SOC 2 compliance is a hard requirement, because the compliance overhead is real and has to be priced in somewhere.

Which Alternative Fits Which Buyer: My Honest Assessment

ROI CX Solutions is the alternative I would look at first for any US-regulated process where HIPAA, HITRUST, or SOC 2 is a hard requirement. The certification stack is the strongest in this comparison and the US headquarters means the management layer and escalation paths are in your timezone. The trade-off is cost: an US-HQ provider with that compliance posture is not trying to win on price. If you are replacing Conduent on a healthcare payer engagement or a financial services process with PCI DSS requirements, ROI CX Solutions is worth a detailed conversation.

Invensis is the offshore alternative I would consider for revenue cycle, claims adjudication support, or finance and accounting back office at volume. At 5,000 to 9,999 employees, it is large enough to absorb a significant ramp without staffing chaos, and Bangalore has deep talent for insurance and healthcare operations. The certification gap (nothing published here) is a real flag. Before shortlisting, I would ask directly for their HIPAA attestation, any SOC 2 reports, and their QA process documentation.

Outsource2india is a reasonable choice for process-heavy back-office work where ISO 9001 is a meaningful signal. ISO 9001 is a process quality certification, not a data-security or healthcare-specific one, so it matters more for document processing, data entry, or HR records management than for anything touching protected health information. The pricing model is not published, which I find mildly frustrating given that they have been in the market long enough to give indicative ranges.

BackofficePro, at 250 to 3,500 employees, is the right size for a mid-market buyer who does not want to be a rounding error inside a 50,000-person organization. HIPAA certification gives it standing for healthcare-adjacent back office. Per-hour billing gives you flexibility. I would use BackofficePro for a defined, document-heavy back-office process (medical records, insurance document indexing, EOB processing) rather than a complex claims adjudication or multi-system integration.

BruntWork is a different model entirely. It operates as a remote staffing and outsourcing platform out of Australia with a global talent pool and transparent per-hour pricing. It suits buyers who want to build a small, managed remote team quickly without a long-term enterprise contract. For Conduent replacements in government or healthcare, it is not a direct match. For the HR administration or internal operations buyer who just needs reliable offshore capacity with simple billing, it is worth considering.

1840 & Company targets mid-market US and European companies with dedicated FTE teams. The per-seat model and US headquarters positioning suggest it is going after buyers who want offshore economics with an US-style management overlay. No certifications are published, which limits its case for regulated industries. I would use it for HR admin, data operations, or customer support processes that do not require healthcare or financial compliance certification.

Questions to Ask Each Vendor Before You Shortlist

The sales deck is always polished. What it rarely shows is the operating discipline behind the scenes. Here are the questions I would ask every provider on this list, not just the ones that seem less credible.

• What is the management-to-agent ratio on my process, and who specifically will manage my team day to day? Ask for the team lead's background, not just a general answer.
• What percentage of work output is QA-reviewed each week, and what is the error-rate threshold that triggers escalation to my account team? A vendor who says '98% SLA met' without explaining the QA sample size is not giving you an useful answer.
• Can you show me a redacted version of a reporting package from a current or recent client in the same process area? The format and depth of real reporting tells you more than any demo.
• For regulated processes (healthcare, financial): Provide your most recent HIPAA attestation, SOC 2 Type II report, or HITRUST certification letter. Not a summary, the actual document.
• What is your staff attrition rate on dedicated accounts over the past 12 months? High attrition on your specific team is an operational risk that affects quality whether or not SLA numbers hold.
• What happens when my volume doubles in 60 days? Walk me through the actual hiring and training timeline, including the ramp period where agents are trained but not yet at full productivity.
• Show me the all-in cost per transaction (or cost per resolved case) for a comparable client, not just the hourly or per-seat rate. Hidden costs in transitions, training, and rework are where cheap outsourcing gets expensive.

The Bottom Line on Conduent Alternatives

Conduent's size and government-sector positioning make it genuinely hard to replace like-for-like on public-sector contracts. That is not a criticism; it is just reality. For buyers whose core need is government services BPO with existing contract vehicles, the alternatives on this list are not direct substitutes.

Where the alternatives are genuinely competitive is healthcare claims processing and enterprise back-office operations. ROI CX Solutions beats Conduent on published compliance credentials for US-regulated work. Invensis and BackofficePro offer offshore delivery with process depth in claims and document operations. 1840 & Company and BruntWork serve buyers who want simplicity and billing transparency over a large-vendor relationship.

I would not pick any vendor on this list, including Conduent, without a process-level conversation that covers QA methodology, management structure, and a real all-in cost model. The biggest outsourcing mistakes I have seen come from buyers who evaluated vendors on rate and brand and then discovered the operating reality six months into a contract. Start with the work, not the vendor.

Frequently asked questions

What are the best alternatives to Conduent for BPO services?

The strongest alternatives to Conduent are ROI CX Solutions for US-regulated and healthcare processes, Invensis for offshore claims and finance operations, and BackofficePro for HIPAA-compliant document processing. The right choice depends on your specific process domain: government services, healthcare claims, or HR and back-office administration.

Is ROI CX Solutions a good replacement for Conduent?

ROI CX Solutions is a strong Conduent alternative for US buyers with regulated process requirements, particularly healthcare and financial services, because it holds HIPAA, HITRUST, SOC 2, PCI DSS, and ISO 27001 certifications, which is the deepest compliance stack among the alternatives compared here. The trade-off is pricing: an US-headquartered provider with that certification posture will not be the lowest-cost option, so it earns its place when compliance is a hard requirement, not a nice-to-have.

How does Conduent pricing compare to alternatives?

Conduent uses project-based pricing and publishes no rates. Alternatives like BackofficePro and BruntWork use transparent per-hour billing (expect roughly $8 to $14 per hour for offshore back-office work), while 1840 & Company uses per-seat dedicated FTE pricing, which is typically $1,500 to $2,500 per month per offshore FTE depending on role and location.

Which Conduent alternative is best for healthcare claims processing outsourcing?

BackofficePro (HIPAA certified) and ROI CX Solutions (HIPAA plus HITRUST) are the strongest alternatives for healthcare claims processing among the providers compared. For US payers or providers where HITRUST certification is a contractual requirement, ROI CX Solutions is the only provider in this comparison that explicitly meets that bar. Invensis also has a documented revenue cycle practice but does not publish its certifications, so I would require direct documentation before shortlisting it for a regulated healthcare engagement.

What size companies should look at Conduent alternatives instead of Conduent itself?

Mid-market companies with fewer than a few thousand employees or under $500 million in revenue are often a poor fit for Conduent's enterprise contract structure and minimum-volume requirements. Providers like BackofficePro (250 to 3,500 employees) and BruntWork (1,000-plus, per-hour billing) are better sized for buyers who want real attention from account management without being a minor line item in a 50,000-person organization.

Does Invensis compete with Conduent for back-office outsourcing?

Invensis competes with Conduent specifically on offshore back-office services including finance and accounting, revenue cycle support, and data processing, with a workforce of 5,000 to 9,999 employees giving it meaningful scale. The gap between the two is government and public-sector services, where Conduent has a distinct track record, and published compliance certifications, where Invensis has not disclosed its posture in public materials.

What certifications should I require from a Conduent alternative for healthcare or financial services work?

For healthcare work, require at minimum a HIPAA attestation and, for anything touching claims or protected health information at scale, a HITRUST certification letter. For financial services or payment processing, require PCI DSS and ideally SOC 2 Type II. Among the alternatives listed, ROI CX Solutions is the only provider that publicly claims all five relevant certifications (HIPAA, HITRUST, SOC 2, PCI DSS, ISO 27001); others either hold partial certifications or do not publish them, which means you need to request documentation directly.

How do I evaluate outsourcing alternatives to Conduent without getting burned by a bad vendor?

The most reliable evaluation approach is to ask for process-level evidence rather than sales-level claims: a redacted QA report from a comparable client, the management-to-agent ratio on your specific process, staff attrition figures for dedicated accounts, and a full compliance documentation package before any contract discussion. Cheap outsourcing gets expensive when you have to redo the work or unwind a bad contract, so the evaluation cost you spend upfront is almost always worth it.

Related