Conduent

About Conduent

Conduent is a Florham Park, New Jersey-based business process services company formally spun off from Xerox on January 3, 2017, with roots tracing back to Affiliated Computer Services (ACS), founded in 1988. It operates at significant scale: roughly 54,000 employees across 24 countries, serving 76 of the Fortune 100 and over 500 government entities. The company disburses approximately $100 billion in government payments annually, handles 2.3 billion customer service interactions per year, and processes nearly 13 million tolling transactions daily. Conduent's core business sits at the intersection of transaction processing, automation, and analytics, primarily for regulated industries. Its three main segments are Commercial Industries, Healthcare, and Public Sector. The Healthcare segment is particularly notable: Conduent touches two-thirds of all insured patients in the U.S. through claims processing, revenue cycle management, and payer/provider solutions. The Public Sector segment runs toll systems, transit solutions, government payments, and public safety platforms. Commercial operations span finance and accounting, customer care, HR services, legal and compliance, and procurement outsourcing for sectors like financial services, retail, and manufacturing. Delivery is anchored in North America, with Asia-Pacific hubs in India, the Philippines, and Malaysia serving as key delivery and innovation centers. Additional presence spans the UK, Mexico, Jamaica, and parts of the Middle East and Latin America. For buyers evaluating Conduent, the honest picture is this: this is an enterprise-grade vendor built for large, complex, regulated environments, government agencies, large health insurers, Fortune 500 operations teams. If your organization needs mid-market customer support or a small back-office team, Conduent is almost certainly the wrong fit. The minimum engagement profile here is likely a multi-year, multi-function contract. I would want to confirm current certifications (HIPAA, SOC 2, PCI DSS compliance documentation is not publicly listed but expected at this scale, ask directly), understand which delivery center would actually service your account, and get specifics on the management layer assigned to your program. Conduent's scale is a strength and a risk: large vendors can deprioritize smaller programs. Headcount figures vary across sources, so confirm the team size on your account specifically, not company-wide.