Call Center & Customer Support Companies in Manila
Providers delivering call center & customer support from Manila, 23 listed. Compare rates, language coverage, and timezone fit.
Call Center & Customer Support providers in Manila
Global outsourcing and staffing partner helping businesses hire vetted professionals from 150 countries, reduce costs by up to 70%, and scale operations faster.
Open Access BPO delivers multilingual CX, content moderation, and back-office outsourcing from the Philippines, US, and Taiwan for digital-first brands.
View profile →Healthcare-focused back office outsourcing provider staffed by registered clinicians and qualified professionals serving home health, rehab, and outpatient sectors.
Beepo is an Australian outsourcing company placing dedicated Filipino offshore staff across accounting, customer service, IT, HR, and marketing roles.
Outbound contact center specializing in lead qualification and customer acquisition for regulated industries since 2007.
BPO Consultants Philippines offers AI-augmented offshore staffing across call center support, back office operations, and virtual assistant services.
View profile →A global outsourcing advisory firm with a portfolio of 24 vetted BPO providers across 20 countries and 100,000 live agents.
No-cost BPO advisory and global vendor sourcing firm connecting businesses with leading contact center and back-office outsourcing providers worldwide.
View profile →Global Response is a family-run customer experience and contact center outsourcing company with nearly 50 years of industry excellence, delivering omnichannel CX solutions across multiple global delivery locations.
Philippine-based offshore staffing and BPO company offering dedicated full-time staff across a wide range of functions and industries.
MultiplyMii is a Philippines-based staffing firm placing dedicated remote Filipino professionals in customer support, back-office, finance, and RPO roles.
MyOutDesk provides dedicated virtual assistant services across admin, customer service, sales, and marketing roles, sourcing talent from the Philippines, Latin America, and Africa.
Call Center & Customer Support rates in Manila
Indicative 2025 to 2026 rates for Manila BPO engagements: customer service and call center roles run USD 6 to 10 per hour through a managed provider; back-office and bookkeeping run USD 8 to 12 per hour; IT and tech support runs USD 12 to 20 per hour; senior software developers run USD 35 to 55 per hour fully loaded with benefits and overhead closer to USD 6,000 to 7,500 per month. Metro Manila carries a 10 to 20 percent premium over provincial hubs. Compliance add-ons for HIPAA or PCI-DSS environments add USD 1 to 4 per hour. Setup fees typically range from USD 5,000 to 50,000 depending on provider size and scope.
Why Manila for call center & customer support
- Voice and customer service excellence, Manila's call center track record across inbound support, complaint handling, and high-volume contact center work is unmatched outside of India
- Finance and accounting depth, bookkeeping, accounts payable/receivable, reconciliation, payroll, and management reporting are well-established service lines with experienced mid-career talent
- Digital marketing execution, social media management, content production, SEO support, and campaign operations are practical strengths, especially for US and Australian ecommerce and SaaS buyers
- IT helpdesk and L1/L2 technical support, large experienced agent pools with tool familiarity across Zendesk, Freshdesk, Salesforce, and similar platforms
- Compliance-capable vendors exist, HIPAA and PCI-DSS experienced providers are available, though buyers should verify depth of controls rather than accepting certifications at face value
- Scalability without significant ramp friction, Manila's labor market depth lets credible vendors add agents relatively quickly compared to smaller offshore markets
Frequently asked questions
- How much does call center & customer support cost in Manila?
- Indicative 2025 to 2026 rates for Manila BPO engagements: customer service and call center roles run USD 6 to 10 per hour through a managed provider; back-office and bookkeeping run USD 8 to 12 per hour; IT and tech support runs USD 12 to 20 per hour; senior software developers run USD 35 to 55 per hour fully loaded with benefits and overhead closer to USD 6,000 to 7,500 per month. Metro Manila carries a 10 to 20 percent premium over provincial hubs. Compliance add-ons for HIPAA or PCI-DSS environments add USD 1 to 4 per hour. Setup fees typically range from USD 5,000 to 50,000 depending on provider size and scope.
- Why choose Manila for call center & customer support?
- Voice and customer service excellence, Manila's call center track record across inbound support, complaint handling, and high-volume contact center work is unmatched outside of India Finance and accounting depth, bookkeeping, accounts payable/receivable, reconciliation, payroll, and management reporting are well-established service lines with experienced mid-career talent Digital marketing execution, social media management, content production, SEO support, and campaign operations are practical strengths, especially for US and Australian ecommerce and SaaS buyers
- What does it actually cost to outsource to Manila in 2026?
- Indicative rates: customer service and call center agents run USD 6 to 10 per hour through a managed BPO. Back-office and bookkeeping roles run USD 8 to 12 per hour. IT helpdesk and tech support runs USD 12 to 20 per hour. Senior developers run USD 35 to 55 per hour, with fully loaded costs closer to USD 6,000 to 7,500 per month. Metro Manila is 10 to 20 percent more expensive than Cebu or Davao. Setup fees typically range from USD 5,000 to 50,000 depending on provider scope.
- Is Manila better than India for customer service outsourcing?
- For US and Australian voice-based customer service, most buyers find Manila's accent neutrality and cultural alignment slightly easier to manage than India. India has stronger depth in technical support, finance, and analytics. Both are mature markets. The honest answer is that the quality of the specific vendor matters more than the country. I would not rule out either market based on location alone.
- How do I avoid high attrition at a Manila BPO?
- Ask every vendor for their trailing 12-month agent attrition rate and their agent replacement SLA. Ask how agent tenure is tracked on your specific account. Vendors with strong retention usually pay competitively, have real career progression paths, and have team leads with actual coaching authority. Attrition is not a Manila-specific problem, it is a vendor-management problem. A well-run Manila operation can hold attrition well below the market average.