Arcanys | Custom Software Development & Team Augmentation Company

## Arcanys: IT Staff Augmentation and Software Development Outsourcing from the Philippines

Arcanys is a Philippines-based software outsourcing firm specializing in two delivery models: IT staff augmentation and fully managed software development outsourcing. The company places Filipino software engineers with tech-first companies that need to extend or build engineering capacity without the recruiting overhead of hiring locally. Based on the research available, Arcanys has over 300 software experts on its bench and reports a developer attrition rate of 5%, which is notably low for the offshore IT staffing market.

### What Arcanys Actually Does

The core offering splits into two tracks. Under IT staff augmentation, Arcanys embeds individual developers or small specialist teams into a client's existing engineering organization. The client retains day-to-day technical direction; Arcanys handles hiring, HR, benefits, and retention. Under software development outsourcing, Arcanys assembles and manages a dedicated team end-to-end, taking responsibility for delivery and team coordination. That second model suits buyers who want output accountability, not just headcount.

Arcanys is clear that it targets software-intensive companies, not generic BPO buyers. The developers it places are vetting-heavy: the company states it hires fewer than 5% of applicants who apply. That screening rate, if accurate, puts it closer to a selective tech recruiter than a typical IT staffing firm that fills seats quickly. The developers are described as native English speakers, which reduces the communication friction that makes offshore engineering expensive in practice.

Time zone alignment is a stated differentiator. Philippine developers work hours that overlap well with Australian and US West Coast mornings, and the company highlights this as an operational advantage over purely asynchronous offshore teams.

### Who They Serve

Arcanys explicitly targets tech-driven brands and what it calls "tech-first companies." A named client example is Payment Logic, described as one of Australia's fastest-growing fintech companies per Deloitte, which built a 25-person team with Arcanys and achieved 148% growth over three years. Other named clients include Duet Inc. And Catalyser. The client base appears weighted toward fintech, SaaS, and growth-stage tech companies, particularly those headquartered in Australia and other markets where hiring senior developers locally is expensive.

This is not a vendor for a company that wants a low-cost call center or data entry support. The positioning is squarely around software engineering talent, so buyers looking for customer support outsourcing or back-office processing will find the wrong fit here.

### Delivery Model and Engagement Format

Arcanys operates on a dedicated team model, meaning clients are matched with specific developers who work exclusively on their projects, not shared across accounts. The company emphasizes what it calls a "optimal employee-client match," meaning it assesses both technical fit and cultural alignment before placing a developer. That said, the practical mechanics of how this matching works, and what happens when a match fails, are worth verifying directly before signing a contract.

Reporting transparency is called out explicitly: the company mentions "reporting systems" and "accessible founders," which suggests a smaller, founder-led operation rather than a large anonymous staffing factory. The NPS score of 81, compared to an industry average of 39 per their own statement, is a strong signal if the methodology is sound. Clutch reviews back this up with a 5-out-of-5 rating from over 20 reviews at time of research.

Languages supported are English. Time zone coverage centers on the Philippines (Philippine Standard Time, UTC+8), with practical overlap for Australia, East Asia, and early-morning US Pacific hours.

### Compliance and Security Posture

The research does not surface specific certifications such as ISO 27001, SOC 2, or similar. For buyers in regulated industries, particularly fintech and health tech, this is a direct question to ask on a first call. A vendor placing developers who access production systems and sensitive data without documented security controls is an operating risk regardless of how good the developers are.

### Pricing and Engagement Expectations

Arcanys does not publish rates publicly, which is typical for dedicated-team IT staffing. Based on my editorial benchmarks for offshore Philippine developer staffing, a realistic range for a dedicated senior developer is roughly $8 to $16 per hour all-in at the vendor level, though premium-positioned firms with selective hiring and high retention can price above that range. Expect a dedicated FTE or per-seat pricing structure, not per-transaction or outcome-based models. Minimum engagement size is not stated in the available research, but the dedicated team model generally makes most sense at two or more developers over a multi-month commitment.

### Honest Editor's Take

Arcanys is a credible option for a growth-stage tech company, particularly one in Australia or a similar market, that needs to hire senior software engineers quickly without building out a full offshore subsidiary. The low attrition rate (5% versus a typical offshore IT attrition range of 20 to 40%) is the single most operationally important claim on their site. If that number holds up on a reference call, it matters more than any marketing statistic, because developer churn on a dedicated team is where offshore IT engagements fall apart.

I would verify three things before moving forward: first, whether the developers proposed for your team have worked on your specific tech stack, not just a similar category; second, what happens contractually and operationally if a developer leaves mid-project (replacement timeline, knowledge transfer process); and third, the data security and IP protection framework, especially if your product handles financial or personal data. Those are the gaps the research does not close, and they are the gaps that determine whether this is actually low-risk or just low-friction to get started.