Call Center & Customer Support Cost & Pricing
What call center & customer support outsourcing actually costs: pricing models, indicative hourly rates by delivery country, and the factors that move your quote up or down.
Call Center & Customer Support providers to get quotes from
24 providersAI-powered BPO and remote staffing solutions offering virtual assistants, AI agents, and full-time outsourcing services for business growth.
View profile →Perceptionist provides 24/7 live answering and appointment booking for home service contractors and franchise networks across North America.
View profile →Americall provides 100% US-based live answering and virtual receptionist services for small and mid-sized businesses needing domestic call coverage.
View profile →AnswerForce provides 24/7 live answering, virtual receptionists, and appointment scheduling for home and field service businesses.
View profile →Anserve provides 24/7 live call answering, appointment scheduling, and emergency dispatch for small businesses across medical, contractor, and property management verticals.
Global Response is a family-run customer experience and contact center outsourcing company with nearly 50 years of industry excellence, delivering omnichannel CX solutions across multiple global delivery locations.
24/7 customer support outsourcing partner combining human agents and AI across 30+ languages and multiple industries.
View profile →HIPAA-compliant medical answering service handling after-hours patient calls, appointment scheduling, and call routing for specialty practices across the U.S.
VoiceLink Communications is a Houston-based, 24/7 live answering service founded in 1990, serving trades, healthcare, and small businesses nationwide.
View profile →HelloSells provides 24/7 inbound lead capture, qualification, and appointment scheduling via live agents for small and mid-sized businesses.
View profile →AnswerConnect provides 24/7 live call answering, virtual receptionist, chat support, and appointment scheduling services for US businesses across legal, healthcare, real estate, and e-commerce.
View profile →Go Answer provides 24/7 virtual receptionist, live chat, and legal intake services for small businesses, law firms, and professional service providers.
View profile →Nutun is a BPO provider offering omnichannel customer engagement and back-office services to international clients.
View profile →Skybridge Americas provides North American relationship-focused call center and inside sales outsourcing, with all agents based in the US and Canada.
View profile →SixEleven is a Philippines-based BPO with 15+ years of experience offering customer support, data processing, lead generation, telemarketing, and content moderation services.
View profile →ACS Contact is a Troy, MI call center and marketing services company offering inbound/outbound calls, lead generation, fulfillment, and extended service plan programs.
View profile →Radical Minds Technologies is an India-based BPO with 15+ years offering CX, healthcare RCM, finance, collections, RPO, and AI chatbot services.
View profile →Absolute Intelligence UK provides AI-blended and human-led customer experience outsourcing from London, Manchester, and a delivery hub in Durban.
View profile →Collar Search is an India-based RPO and offshore IT staffing firm using AI-assisted sourcing across IT, healthcare, engineering, and manufacturing hiring.
View profile →AI-driven business transformation company delivering measurable outcomes through end-to-end digital engineering and intelligent operations.
View profile →Movate is a global IT services and AI-driven CX company serving enterprise clients in telecom, retail, healthcare, and technology through its Mova iO platform.
View profile →Vsynergize AI provides AI-powered BPO and contact center services, including voice agents, back office, telemarketing, and data management for enterprise clients.
View profile →HRH Next is an India-based AI-enabled BPM and contact center company offering multilingual voice, chat, and back-office services across 11 regional languages.
View profile →iQor is a global CX and BPO provider with 45,000+ employees across 10 countries, delivering AI-augmented customer service, sales, and retention programs.
View profile →Showing top 24 of 521 providers. Use the filters above to narrow results.
What drives the cost
- Delivery geography (offshore vs nearshore vs onshore) — the single biggest driver.
- Seniority and specialisation of the team (agents vs analysts vs licensed professionals).
- Engagement model — per-hour, per-seat (dedicated FTE), per-transaction, or outcome-based.
- Volume and contract length — larger, longer commitments earn better rates.
- Compliance and security requirements (HIPAA, PCI DSS, SOC 2) add overhead.
- Language coverage and hours (24/7 or multilingual support costs more).
Indicative hourly rates by country
Blended ranges in USD — indicative only; actual quotes depend on scope, seniority, volume, and compliance needs.
- India: $8–18/hr — Largest talent pool; lowest cost tier.
- Philippines: $8–16/hr — Strong voice/CX; neutral English accent.
- Egypt: $10–20/hr — Multilingual (Arabic/EN/FR); EMEA hours.
- South Africa: $12–22/hr — Native English; UK/EU timezone overlap.
- Colombia: $12–25/hr — Nearshore to US; Spanish + English.
- Mexico: $15–28/hr — US nearshore; strong timezone overlap.
- Poland: $20–40/hr — Eastern Europe; strong IT/KPO talent.
- United Kingdom: $35–70/hr — Onshore; premium/specialist work.
- Canada: $30–55/hr — Onshore North America.
- United States: $40–80/hr — Onshore; highest cost tier.
Frequently asked questions
- How much does call center & customer support outsourcing cost?
- Indicative blended rates run from roughly $8 to $18 an hour offshore (for example India) up to $40 to $80 an hour onshore (United States). Where the work is delivered is the single biggest cost driver, followed by team seniority and volume.
- What pricing models are used for call center & customer support outsourcing?
- The common models are per hour, per dedicated seat (a full-time agent or analyst), per transaction or item processed, and outcome-based pricing. Vendors usually quote one or two of these depending on how predictable your volume is.
- Which countries are cheapest for call center & customer support outsourcing?
- India and Philippines sit in the lowest tier at roughly $8 to $16 an hour. Nearshore options such as Colombia and Mexico cost more but add US timezone overlap; onshore United States is the top of the range.
- What makes call center & customer support outsourcing more or less expensive?
- Delivery geography (offshore vs nearshore vs onshore) — the single biggest driver. Seniority and specialisation of the team (agents vs analysts vs licensed professionals). Engagement model — per-hour, per-seat (dedicated FTE), per-transaction, or outcome-based.