Document Management Software, RPA & Scanning Services | ISSI

## ISSI: Document Management, BPO Scanning, and RPA Services

ISSI (issi-online.com) is a document management and business process outsourcing firm that sits at the intersection of software, services, and scanning operations. The company sells and implements enterprise content management (ECM) platforms, runs document scanning and conversion services as an outsourced function, and offers robotic process automation both as software deployments and as a managed service. Based on the breadth of their case studies and client list, they appear to have operated long enough to build a substantial reference base across government, financial services, healthcare, manufacturing, and utilities, though a precise founding year is not confirmed in the available research.

The core of what ISSI does is eliminating paper and manual data handling from business processes. That plays out across three distinct delivery tracks.

**Software and Platform Implementation**

ISSI is a Hyland OnBase partner, which is a major ECM platform used heavily in government, healthcare, and financial services. They also work with ABBYY FlexiCapture and ABBYY Vantage for intelligent document capture, Tungsten Automation products (formerly Kofax, covering ReadSoft Invoices, TotalAgility, and Transformation), Hyperscience for intelligent document processing, and FileBound by Upland. On the RPA side, they implement Hyland RPA and KnowledgeLake RPA, and offer RPA as a Service (RPAaS) for organizations that want the automation outcome without managing the software stack internally.

Integrations are a real part of what they do, not an afterthought. The documented list includes Salesforce, Oracle PeopleSoft, SAP, Microsoft Dynamics 365, ESRI ArcGIS, Cityworks, Accela, Infor, JD Edwards, and Deltek Costpoint. For buyers in government or regulated industries, this matters because the ECM system has to talk to the permitting, ERP, or case management system already in place.

**BPO and Outsourced Services**

The scanning and outsourcing side is a genuine operational capability, not just a software reseller add-on. ISSI offers document scanning services covering standard paper documents, large-format drawings, aperture cards, microfilm, and microfiche. That last category, microfilm and microfiche conversion, is a niche skill that not every BPO firm can execute well, and it tends to matter for county governments, financial institutions, and older healthcare organizations sitting on legacy media.

Beyond scanning, the BPO catalog includes data entry and document indexing, scanning quality control, digital mailroom outsourcing, and scan-on-demand from document storage. Digital mailroom outsourcing, specifically, involves receiving physical mail, scanning and classifying it, and routing it electronically. This is a meaningful process for AP departments, insurance claims intake, and government correspondence handling.

The AP Automation and Digital Mailroom tracks align with what a buyer in financial services or local government would actually need: structured intake, classification, workflow routing, and auditability.

**Consulting and Process Architecture**

ISSI also offers ECM and records information management (RIM) consulting, systems audit and analysis, ECM systems architecture, and business process reengineering. This matters because it suggests they are not purely a software reseller dropping a product and leaving. Whether their consulting bench is deep enough for a complex enterprise deployment is worth validating directly, but the service offering is there.

**Client Base and Verticals**

The case study list is one of the more credible signals in the research. Named government clients include Allegheny County, Bexar County Clerk's Office, the Maryland DMV, Maryland MVA, Pennsylvania Treasury Department, Mecklenburg County, Washtenaw County, and the Wyoming Department of Health. Financial services clients include Redstone Federal Credit Union, Suncoast Credit Union, First National Bank of America, Civista Bank, and Sundaram Finance. Manufacturing references include PepsiCo and Shaw Industries. Healthcare references include Athena Health.

That mix tells me ISSI's sweet spot is mid-size government agencies and regional financial institutions, particularly where records digitization, compliance-driven document retention, and AP or HR workflow automation are the priority problems.

**Delivery Model and Practical Fit**

ISSI operates across multiple industries and process types, so they are not a narrow specialist. But the concentration of government and credit union references, plus the Hyland OnBase depth, points to a buyer profile: organizations with complex document retention requirements, older legacy media to convert, and a need for ECM platforms that integrate with sector-specific systems.

For a buyer evaluating ISSI, the things I would verify directly: How large is the scanning operation, and what is the QC process for large-format or microfilm conversions? Who manages the BPO engagement day to day, and what does the escalation path look like? On the RPA side, RPAaS is only a good model if the scope, SLA, and change-management process are clearly contractualized upfront, so push for specifics on how they handle process changes mid-engagement.

Pricing model is not published on the site, which is typical for a firm selling both software licenses and services together. Expect project-based pricing for scanning engagements and retainer or per-seat models for ongoing ECM or RPAaS. A realistic range for document scanning BPO depends heavily on volume, media type, and indexing complexity, so get a per-page or per-document rate in writing before any engagement scope gets agreed.

ISSI is worth shortlisting if your organization has a real backlog of paper or legacy media, runs on or is considering Hyland OnBase, and needs a vendor that can cover both the conversion project and the downstream ECM workflow build. The combination of software implementation and operational scanning under one roof reduces the integration handoff risk that trips up projects where these are handled by separate vendors.