Global Business Support Services & Business Process Outsourcing | Brickwork

## Brickwork India: Global Business Support Services and BPO

Brickwork India (brickworkindia.com) is a global shared services and business process outsourcing provider with over 20 years in operation. The company positions itself as a strategic remote operations partner for businesses across more than 170 countries, covering an unusually wide range of service lines from executive admin support to investment banking research. With 15,000-plus customers and 38,000-plus projects logged, Brickwork sits in the tier of established mid-to-large outsourcing vendors with real operational history behind the sales deck.

The service catalog here is genuinely broad. Brickwork's core offering breaks into several clusters.

**Business Enabler Services** include executive admin support, digital marketing and sales support, research and consulting, and compliance and audit work. The executive admin services are aimed at leadership delegation, calendar management, coordination, and daily operational structure for founders and executives who want to offload administrative overhead without hiring full-time staff. The digital marketing and sales support lines focus on managing day-to-day sales activities to free up internal teams for higher-value work.

**IT and Technology Services** cover IT consulting, software development, and data analytics and visualization. The IT consulting arm is framed around aligning systems, strategy, and scalability, which suggests advisory work rather than pure staff augmentation. Software development outputs are described as secure and scalable applications. Data analytics and visualization services convert complex datasets into decision-ready dashboards and reports.

**Business Operations** includes HR services, procurement operations, supply chain operations, and project and program management. The HR services offering covers workforce management and HR operations. Procurement support covers purchasing workflows, accuracy, and control. Supply chain operations support is global in scope and coordination-heavy.

**Business Finance** rounds out the catalog with accounting and bookkeeping, financial budgeting, and investment banking services. The accounting and bookkeeping offering targets financial clarity and long-term planning control. Investment banking services are described as supporting research, analysis, and execution for strategic transactions, which positions this as a research and analytical support function rather than advisory or deal origination.

**Industries Served**

Brickwork claims coverage across 20-plus industries. The list includes manufacturing, transportation and logistics, consumer packaged goods, management consulting, IT, banking and finance, insurance, HR, real estate, professional services, education, healthcare and pharma, media and entertainment, telecommunications, hospitality and travel, retail and e-commerce, oil and gas, event management, environmental and sustainability, automotive, non-profit, and energy and utilities. That breadth is notable. For a buyer evaluating fit, breadth of industry coverage does not automatically translate into deep process expertise in any single vertical. I would ask Brickwork specifically for case studies within your industry before assuming their healthcare or fintech experience matches your exact process needs.

**Operating Model**

Brickwork runs a 24x7 operating model with business continuity planning built in. The company has been in business for over 20 years and cites 13 million-plus project hours. This is meaningful. Vendor longevity matters in outsourcing because it signals that the operating model has survived client churn, economic cycles, and staffing turnover. A provider that has been running for two decades has seen crises and presumably built escalation and continuity processes that newer entrants have not tested.

The global market knowledge and access positioning, combined with 170-plus country reach, suggests Brickwork is comfortable supporting multinational clients, not just US or UK companies outsourcing a single function. This could be relevant for companies that need research or admin support with cross-border context.

**Delivery Practicalities**

Brickwork is headquartered in India, which puts it in the offshore cost tier. Based on my editorial benchmarks, offshore BPO and shared services in India typically run $6 to $16 per agent hour for operational roles, with knowledge-intensive services like investment banking research or IT consulting running higher. The 24x7 coverage and the multi-service shared services model suggest a dedicated FTE or per-seat engagement model is likely available, though buyers should confirm pricing structure on the first call. The company's tenure and client scale (15,000-plus customers) suggests they have productized engagement models, not just custom project quoting.

**Compliance and Security**

The research does not surface specific certifications such as ISO 27001, SOC 2, or HIPAA compliance. For buyers in regulated industries, particularly healthcare, finance, or insurance, this is a critical gap to fill in due diligence. I would not assume certification status from the service catalog alone. Ask directly, get documentation, and verify scope of any certification before signing.

**Editor's Take**

Brickwork's primary value proposition is broad coverage under one vendor roof, which suits a growing business that needs to delegate across multiple functions, executive admin, finance, research, HR, IT, without managing four or five separate outsourcing relationships. The 20-year track record and large client base reduce selection risk compared to newer or smaller providers.

The catch is that a vendor this broad may not have the deepest process expertise in any single area. If your need is specialized, say, medical billing workflows, complex insurance claims adjudication, or enterprise-grade software development, I would compare Brickwork against vertical specialists before committing. Broad service menus can mean generalist delivery.

Things I would verify before engaging: who manages the delivery team day to day, what QA review rates and error benchmarks look like for your specific process, what the onboarding timeline and documentation requirements are, and what named security certifications apply to your data. Ask for a case study in your specific industry and process, not just the closest adjacent one. The scale and history here are genuine positives. Make sure the process fit is just as real.