Global Staffing & Talent Solutions | ECLARO

## ECLARO: Global Staffing, Outsourcing, and RPO Services

ECLARO is a staffing and talent solutions firm operating across the United States, Canada, and the Philippines. Founded in 1999, the company has built its positioning around a single idea: the right people are the answer. That is either a refreshingly simple philosophy or a familiar tagline depending on your tolerance for staffing industry branding, but the operational detail behind it is worth examining if you are a buyer.

The company runs three global service centers in Metro Manila, Philippines, which is the delivery base for its outsourcing and offshoring work. On the staffing side, it covers both sides of the market: direct placement for permanent roles, and strategic staffing for project-based or contract work. On top of that, it offers Employer of Record (EOR) services and Recruitment Process Outsourcing (RPO), rounding out a relatively complete talent acquisition and workforce management stack.

### What ECLARO Actually Does

**Custom Outsourcing and Offshoring** is one of the core offerings. Using its Metro Manila delivery centers, ECLARO places offshore teams across a wide range of verticals. This is not a narrowly focused BPO, which is both a feature and a consideration. If you need a specialist with deep domain expertise in one process, confirm that before you engage. If you need flexible offshore capacity across multiple functions, the breadth may suit you.

**Direct Placement** covers executive search and retained search alongside standard permanent placements. The firm claims to source from a proprietary candidate database of more than 12 million profiles, spanning early-career roles through C-suite.

**Strategic Staffing and Consulting** handles project-based and contract hiring, effectively staff augmentation. This is a common model for IT, finance, and operations teams that need to scale temporarily without adding headcount permanently.

**Employer of Record (EOR)** services let clients hire workers in markets where they lack a legal entity. This is a meaningful service if you are expanding into the Philippines or another market and want someone else managing payroll compliance, local labor law, and HR administration.

**Recruitment Process Outsourcing (RPO)** means ECLARO takes on some or all of a client's recruitment function, from sourcing through offer management. RPO engagements are typically used when internal TA teams are overwhelmed or when a company wants more predictable cost and throughput on hiring.

### Verticals and Industry Focus

ECLARO's stated areas of expertise span a wide range: Information Technology, Financial Services, Insurance, Business Operations, Life Sciences, Healthcare, Banking, Energy, Power and Renewables, Government and Public Sector, Engineering and Architecture, and Consumer Products. That is a long list. Breadth at this scale suggests the firm is a generalist talent partner rather than a vertically specialized operator, which is appropriate for large enterprises sourcing across multiple functions but worth calibrating expectations if you need niche domain expertise in a regulated process.

For buyers in financial services, insurance, or healthcare, the relevant question is not whether ECLARO has placed people in your industry before, it is whether they have run the specific process you need outsourced, and what their quality controls look like at the task level.

### Delivery Footprint and Client Track Record

ECLARO operates in the US, Canada, and the Philippines, with its offshore delivery anchored in Metro Manila. The company cites a 97% client retention rate and an average client relationship of more than 10 years. Those are meaningful numbers if accurate, because client retention in staffing and outsourcing tends to track directly with delivery consistency. I would ask to speak with a reference in your specific vertical rather than accepting the aggregate figure.

The 10-plus-year average relationship length also tells you something about the client profile. Long relationships typically mean larger enterprise clients with stable, recurring needs, not startups or companies running an one-quarter pilot. Confirm whether your engagement size and time horizon fit that model.

### Pricing and Engagement Model

ECLARO does not publish pricing publicly, which is standard for staffing and outsourcing firms with multi-service, multi-market offerings. For offshore outsourcing through the Manila centers, a realistic editorial range based on general market conditions would be roughly $8 to $16 per agent hour depending on function complexity and team size. RPO is typically priced per hire or as a monthly retainer. Strategic staffing runs on bill rates tied to the role and skill level. I would push for all-in pricing in writing before signing anything, including any management, setup, or transition fees that are sometimes separated from headline rates.

### What to Verify Before You Engage

A few things I would pin down on a discovery call:

First, who manages the offshore team day to day? ECLARO runs delivery out of Metro Manila, but the quality of the mid-level management layer, team leads and operations managers, matters more than the service center location. Ask about span of control, escalation paths, and how QA is conducted at the task level.

Second, how does reporting work? A 97% SLA figure is not a report. I would ask what a monthly business review looks like, what leading indicators they track, and how they flag issues before they become client-facing problems.

Third, for regulated industries, confirm the compliance posture explicitly. Healthcare and financial services processes carry different data handling requirements. Ask which standards they hold or comply with, and get documentation rather than a verbal assurance.

Fourth, if you are considering RPO, clarify scope precisely. Fully outsourced RPO, partial RPO, and project RPO are priced and managed very differently. Make sure the contract scope matches what your internal team expects.

### Editor's Take

ECLARO looks like a solid mid-to-large enterprise partner for companies that want a single vendor covering staffing, offshore operations, EOR, and RPO across multiple functions. The 25-plus years in business and the retention metrics suggest operational stability. The breadth of verticals served makes this a reasonable generalist choice, but not a specialist one. If your process is highly regulated, requires deep domain expertise, or depends on a specific workflow that the vendor has to own end to end, you should validate depth, not just breadth, before signing. The Philippines delivery platform is well-established. Metro Manila is a mature BPO market with reliable talent pipelines, and ECLARO's three service centers there suggest meaningful offshore scale. Start by asking to see a sample SOW, a sample reporting package, and a reference from a client in your industry. Those three things will tell you more than the sales deck.