Offshore Staffing Solutions Australia

## Shasha Outsourcing Services: Offshore Staffing for Australian Mortgage Brokers and Small Business

Shasha Outsourcing Services, trading under the domain shashaoutsourcing.com.au and operating as Offshore Staffing Solutions Australia, is a Melbourne-based offshore staffing provider. Its core focus is Australian businesses, with a clear specialisation in mortgage broker support and loan processing. The service lineup is broader than that one niche, covering accounting assistance, administrative support, healthcare assistance, digital marketing, financial planning support, IT support, paralegal and legal assistant services, and virtual education services. But the depth of the published content points squarely at mortgage and lending workflows as the primary use case.

### What They Actually Do

For mortgage brokers and loan processing firms, Shasha offers dedicated offshore staff to handle the end-to-end loan application process. That means inputting data into aggregator software, ordering valuations, requesting pricing, collating compliance documents, organising and preparing files for each loan, gathering supporting documentation, completing client details, CRM data entry, and uploading documents to relevant systems. The team is described as compliant with major Australian aggregator organisations' compliance policies, which matters for any broker operating under an aggregator licence arrangement.

Beyond lending, the company provides accounting assistants covering bookkeeping, payment collection processing, reconciliation of financial records, and financial reporting preparation. Administrative and office support roles cover general business operations work. Healthcare assistants, paralegal support, financial planning assistants, IT support staff, and digital marketing roles round out the staffing categories. The model throughout is dedicated offshore staff placed with the client business, not a shared services or transaction-processing model.

The "Virtual Education Services" category is listed but not detailed on the available pages, so I would ask specifically what that covers before assuming it fits your needs.

### Who This Fits

The obvious fit is an Australian mortgage broker or lending business that is drowning in loan administration. Small-to-mid-sized broker firms typically cannot justify a full-time in-house loan processing officer at Australian salary rates, especially when deal flow is uneven. An offshore loan processing officer handling the document and data work frees up the broker to stay client-facing, which is where revenue actually comes from. Shasha's positioning around aggregator compliance is relevant here because not all offshore providers understand Australian lending compliance requirements, and getting that wrong creates audit and licensing risk.

Small Australian professional services firms, accounting practices, and legal offices looking for a cost-effective admin or support layer are a secondary fit. The range of roles (accounting assistant, paralegal support, financial planning assistant) suggests the company is deliberately targeting the Australian professional services market rather than trying to serve global enterprise clients.

I would not position this vendor for large-volume contact centre outsourcing, complex multilingual support, or enterprise back-office transformation. The offer is staffing augmentation at the small business end of the market.

### Delivery Model and Location

Shasha is headquartered in Melbourne, but the offshore delivery is the core product. The website does not explicitly name which country the offshore team is based in, though the Australian offshore staffing market is dominated by the Philippines, and that is the most likely delivery location. Confirm this on your first call, along with time zone coverage. For Australian businesses, Philippine-based staff typically work Australian business hours or close to them, which matters for client-facing tasks like bank and broker communications.

Pricing is not published, but the positioning around affordability and cost-effectiveness relative to local hire is consistent with an offshore-to-Australia model. I would expect hourly or per-seat dedicated FTE pricing in a range typical of Philippine offshore staffing, roughly $8 to $16 per hour depending on role complexity and whether you are looking at full-time or part-time arrangements. The financial planning and IT support roles sit at the higher end of that range; data entry and admin support sit lower. Get an all-in quote including management, IT setup, and any compliance overhead before comparing against your local hire cost.

### Compliance and Security Posture

For mortgage brokers specifically, the claim of compliance with major aggregator organisations' policies is the most operationally important thing on the site. Australian aggregators (Connective, AFG, PLAN, Finsure, and others) have their own standards for how client data is handled and how compliance obligations are met. If your aggregator has specific data handling or audit requirements, verify how Shasha documents and enforces these with their offshore team before signing anything.

No formal certifications (ISO 27001, SOC 2, HIPAA) are listed in the available content. For mortgage and financial planning workflows, this is worth asking about directly. You want to know where client financial data is stored, who has access, and how that access is logged and controlled.

### Editor's Take

Shasha Outsourcing Services is a niche, Australia-focused staffing provider that has built its offer around a genuine pain point: the loan processing and admin burden on small mortgage broker businesses. That specificity is a good sign. A vendor that clearly understands aggregator compliance, loan workflow steps, and the Australian broker operating environment is a more useful partner than a generic offshore agency that has never seen a home loan application.

The tradeoffs are typical for a smaller, specialised provider. You are unlikely to get the process documentation depth, QA frameworks, or reporting infrastructure of a large BPO. What you might get is direct access to management and faster problem resolution than you would get at a 5,000-seat operation where you are one of 200 clients.

Before committing, I would ask: Who manages the offshore team day to day? How are errors in loan documentation caught and corrected? What happens when your dedicated staff member is sick or leaves? How is client data stored and secured? And can you speak to a current mortgage broker client about their experience? Those answers will tell you more than any service page.