Priority Medical Billing | Reliable Medical Billing Services

## Priority Medical Billing

Priority Medical Billing (PMB) is a family-owned, women-led medical billing company that has been operating since April 1997. Co-founded by sisters Nanette Stevenson and Sherry Boudreau, the firm is based in the Chicago area (area code 708) and focuses exclusively on outsourced medical billing for healthcare providers. With more than 25 years of continuous operation, PMB occupies a specific niche: small to mid-sized practices that want a personal billing partner, not a large billing factory.

### What PMB Actually Does

The service list is comprehensive for a boutique billing firm. PMB handles the full revenue cycle from front to back:

- **Claims submission** with a stated 95% first-pass acceptance rate - **Payment posting** and reconciliation - **Accounts receivable management** with ongoing follow-up on open claims - **Denial management and appeals**, including manual review of each claim rather than relying purely on software flags - **Patient billing and statements**, including managing patient inquiries directly so the practice does not have to - **Medical coding** across multiple specialties - **Credentialing and attestations** to help providers get in-network and stay current - **Financial and statistical reporting** to give providers visibility into their revenue performance - **Administrative and consulting services**, including practice management software guidance and operational consulting - **90-day and 6-month reviews** designed to identify missed revenue opportunities and optimize billing workflows

The manual review emphasis is worth noting. A lot of billing services run claims through scrubbers and call it done. PMB explicitly positions itself around human review layered on top of software, which matters in specialties where claim complexity exceeds what a rules engine catches cleanly.

### Who PMB Fits

The client base is clearly independent or small-group practices. Testimonials on the site reference a psychologist (Andrew W. Hartman, Psy.D.) and a licensed clinical social worker (Jane Gulino, LCSW), both of whom cite 20-plus year relationships with PMB. That tells you two things: the firm retains clients for a very long time, and it has demonstrated depth in behavioral health billing specifically.

PMB also lists cardiology and other medical specialties among its coverage areas, alongside mental health. The site describes the firm as adaptable for small to large practices, though the personal-touch positioning and boutique team size suggest the real sweet spot is independent practitioners and small group practices rather than large health systems.

### Delivery Model and Team

This is a small, dedicated team. The leadership trio visible on the site consists of Nanette Stevenson (co-founder, President and CEO), Sherry Boudreau (co-founder, Vice President and CFO, with over 30 years of medical billing experience), and Megan Benzik, who holds a Certified Medical Reimbursement Specialist (CMRS) credential. The firm describes itself as family-owned and women-led, which is accurate based on the founding story.

The onboarding approach emphasizes minimal disruption during transition, with claims follow-up and patient inquiry management handled throughout. The 90-day review process is framed as a structured optimization period, not just a handoff.

PMB operates from the Chicago suburban area based on the 708 area code. The firm likely serves clients nationwide given the nature of remote billing work, but the concentration of client relationships appears to be in the Midwest.

### Compliance and Credentialing

Medical billing sits inside a tightly regulated environment. HIPAA compliance is non-negotiable for any firm handling protected health information, and credentialing services imply ongoing familiarity with payer enrollment requirements. The site does not explicitly list named certifications like HIPAA attestation or SOC 2, so buyers in regulated environments should verify the firm's data security practices directly during the evaluation call. Given the longevity and the behavioral health client base, the expectation is that HIPAA practices are baked in, but confirm it.

### Pricing and Engagement

PMB does not publish pricing on its site, which is typical for the medical billing space where fees are almost always structured as a percentage of collections. The standard range in this segment runs roughly 4% to 8% of net collections for full-service RCM, though rates vary by specialty, claim volume, and complexity. I would expect a boutique firm like PMB to sit in the mid-range of that band, pricing for relationship quality rather than competing on the lowest possible percentage.

The engagement model appears to be ongoing managed service rather than project-based, given the long-term client relationships and the recurring nature of billing work.

### Editor's Take

PMB is a legitimate choice for a behavioral health or specialty practice that wants a billing partner with deep experience and real account continuity, not a rotating team of offshore agents. The 20-plus year client retention is the strongest signal here. In medical billing, high churn is a red flag; long relationships usually mean the firm is actually recovering revenue and not just submitting claims and hoping.

The tradeoff is scale. If you are running a high-volume multi-location group practice with hundreds of providers, PMB's boutique model may not fit operationally. But if you are an independent psychiatrist, therapist, cardiologist, or small group practice and you are tired of chasing your billing company for answers, this is the profile of vendor worth a serious conversation.

Things I would verify on your first call: the specific specialties they have active experience billing for right now (not just historically), how denials are tracked and reported back to you, what your point of contact looks like week to week, and how they handle payer credentialing timelines if you are onboarding new providers. The 95% first-pass claim rate is a strong claim, so ask to see how they define and measure it for a practice similar to yours.