Healthcare Call Center & Customer Support Companies
Call Center & Customer Support providers with healthcare sector experience, 75 listed. Compare fit, compliance, and get quotes.
Healthcare call center & customer support providers
Global outsourcing and staffing partner helping businesses hire vetted professionals from 150 countries, reduce costs by up to 70%, and scale operations faster.
HIPAA-compliant medical answering service handling after-hours patient calls, appointment scheduling, and call routing for specialty practices across the U.S.
Abacus BPO offers inbound/outbound contact center, back-office, technical support, lead generation, and telemarketing services across healthcare, fintech, ecommerce, and SaaS.
US-based staffing agency placing temporary and permanent workers across warehousing, manufacturing, healthcare, hospitality, clerical, and call center industries.
View profile →Alorica is a global customer experience outsourcing leader combining digital-first technology with human expertise to deliver CX, trust & safety, and financial business services.
24/7 live answering and virtual receptionist services for Texas businesses across multiple industries.
View profile →Ascent BPO is a Noida, India-based outsourcing provider offering call center, data entry, back-office, and IT services across healthcare, e-commerce, and insurance verticals.
View profile →Specialized B2B appointment setting, lead generation, and telemarketing services helping companies book high-quality sales meetings with decision-makers.
View profile →Healthcare-focused back office outsourcing provider staffed by registered clinicians and qualified professionals serving home health, rehab, and outpatient sectors.
BackofficePro is an India-based BPO covering finance, data, insurance, healthcare RCM, legal, and IT support for US, UK, and Australian clients.
Staffingly provides healthcare BPO services, RCM, prior auth, coding, credentialing, and virtual assistants, staffed by overseas MDs, RNs, and PharmDs for US providers.
View profile →Affordable South African call centre and BPO services tailored for international businesses, backed by a proven track record in insurance and financial services.
View profile →Call Center & Customer Support for healthcare companies
Healthcare BPO covers the outsourcing of administrative, clinical support, and revenue-generating processes that sit around the care delivery workflow but do not require a licensed clinician to execute. In practice, this means medical billing and coding, claims submission and denial management, revenue cycle management (RCM), patient scheduling, prior authorization, medical transcription, and healthcare call center operations. Vendors range from large enterprise players like GeBBS Healthcare Solutions and Akasa to owner-operated medical billing companies serving single-specialty practices. The compliance floor is non-negotiable: HIPAA governs all of it, and any vendor touching protected health information (PHI) must sign a Business Associate Agreement (BAA) before engagement begins.
Red flags for healthcare call center & customer support
Frequently asked questions
- What should healthcare companies look for in a call center & customer support provider?
- Vendor cannot explain their QA process for coding accuracy beyond saying 'we have certified coders', ask for a sample audit methodology, error rate tolerance, and what happens when a coder makes repeated errors
- What is the difference between outsourcing medical billing and outsourcing full RCM?
- Medical billing is a subset of RCM focused on claim submission, payment posting, and follow-up. Full RCM starts earlier, patient access, eligibility, prior auth, charge capture, and ends later, including denial root-cause analysis and payer contract performance. Full RCM outsourcing is more comprehensive and typically priced at 5 to 8 percent of net collections. Billing-only engagements may be priced per claim or per hour. Know which scope you are buying before you sign.
- Do I need a Business Associate Agreement with every healthcare BPO vendor?
- Yes, without exception. Any vendor that handles, stores, or accesses protected health information (PHI) on your behalf is a business associate under HIPAA. A BAA is a legal requirement, not a formality. If a vendor hesitates or says it is not necessary, end the conversation.
- What is a reasonable denial rate benchmark to hold a vendor to?
- Industry consensus puts a clean claim rate target above 95 percent and a denial rate below 5 percent for most specialties. If your current denial rate is above 10 percent before outsourcing, that is a process problem, not just a volume problem, and you should understand the root causes before transferring responsibility to a vendor.