E-commerce & Retail Call Center & Customer Support Companies
Call Center & Customer Support providers with e-commerce & retail sector experience, 211 listed. Compare fit, compliance, and get quotes.
E-commerce & Retail call center & customer support providers
24 providersAI-powered BPO and remote staffing solutions offering virtual assistants, AI agents, and full-time outsourcing services for business growth.
View profile →Global Response is a family-run customer experience and contact center outsourcing company with nearly 50 years of industry excellence, delivering omnichannel CX solutions across multiple global delivery locations.
24/7 customer support outsourcing partner combining human agents and AI across 30+ languages and multiple industries.
View profile →AnswerConnect provides 24/7 live call answering, virtual receptionist, chat support, and appointment scheduling services for US businesses across legal, healthcare, real estate, and e-commerce.
View profile →Go Answer provides 24/7 virtual receptionist, live chat, and legal intake services for small businesses, law firms, and professional service providers.
View profile →SixEleven is a Philippines-based BPO with 15+ years of experience offering customer support, data processing, lead generation, telemarketing, and content moderation services.
View profile →Absolute Intelligence UK provides AI-blended and human-led customer experience outsourcing from London, Manchester, and a delivery hub in Durban.
View profile →AI-driven business transformation company delivering measurable outcomes through end-to-end digital engineering and intelligent operations.
View profile →Movate is a global IT services and AI-driven CX company serving enterprise clients in telecom, retail, healthcare, and technology through its Mova iO platform.
View profile →Vsynergize AI provides AI-powered BPO and contact center services, including voice agents, back office, telemarketing, and data management for enterprise clients.
View profile →HRH Next is an India-based AI-enabled BPM and contact center company offering multilingual voice, chat, and back-office services across 11 regional languages.
View profile →SupportYourApp is a Ukraine-based BPO offering 24/7 customer support, technical help desk, and AI-assisted service for SaaS, fintech, and ecommerce companies.
ASK Telemarketing is a US domestic contact center offering inbound, outbound, and BPO services with HIPAA and PCI compliance across multiple industries.
Bangladesh-based BPO provider offering back office support, customer care, data entry, IT services, and digital marketing solutions.
View profile →Abacus BPO offers inbound/outbound contact center, back-office, technical support, lead generation, and telemarketing services across healthcare, fintech, ecommerce, and SaaS.
Magellan Solutions is a Philippines-based BPO provider offering call center, back-office, and virtual assistant services primarily for SMEs.
View profile →Acquire Intelligence is a global BPO and AI solutions provider with 9,500+ team members across 15 locations, serving finance, healthcare, and e-commerce clients.
View profile →Acquire Intelligence is a global BPO and AI solutions provider with 9,500+ staff across 15 locations, serving finance, healthcare, and tech clients.
View profile →Acquire Intelligence is a global BPO and AI solutions provider serving enterprise clients across contact centre, back office, and AI-assisted outsourcing.
View profile →IdeasUnlimited provides call center, virtual assistant, lead generation, and medical billing services for small to mid-sized US businesses across multiple verticals.
View profile →Genpact is a global BPO and agentic AI operations firm specializing in finance, accounting, customer care, and back-office services for large enterprises.
View profile →Open Access BPO delivers multilingual CX, content moderation, and back-office outsourcing from the Philippines, US, and Taiwan for digital-first brands.
View profile →Aidey is an AI-first BPO offering customer support, technical success, back-office ops, and sales staffing primarily for SaaS and AI-native companies.
View profile →Japanese-owned BPO provider based in Cebu, Philippines, delivering call center, back office, IT, and sales outsourcing services to mid-sized and large enterprises globally since 2009.
View profile →Showing top 24 of 211 providers. Use the filters above to narrow results.
Frequently asked questions
- What should e-commerce & retail companies look for in a call center & customer support provider?
- Prioritise providers with proven e-commerce & retail experience, relevant compliance, and references in your sector.
- What is BPO in e-commerce?
- E-commerce BPO means outsourcing operational functions, including customer support, order management, product data entry, and back-office accounting, to a third-party provider so merchants can scale without building those teams internally. The provider takes on the staffing, management, and technology for those functions, operating inside the merchant's existing tools like Shopify, Gorgias, or Zendesk.
- What is the difference between a shared-agent and dedicated-agent e-commerce BPO model?
- In a shared-agent model, agents handle tickets for multiple clients and are typically billed per ticket or per hour across that shared pool. A dedicated model means agents work exclusively on your account, learn your products and policies, and usually produce higher CSAT and first-contact resolution rates. For most merchants above 50 tickets per day, dedicated is worth the higher cost.
- How much does e-commerce customer service outsourcing cost?
- Offshore dedicated agents for ecommerce customer support outsourcing typically run $900 to $2,200 per agent per month all-in for Philippines-based teams, while nearshore LatAm dedicated FTEs run roughly $1,600 to $3,200 per month. Onshore US support costs $24 to $50 or more per agent hour and is usually reserved for complex or regulated product categories. Shared-agent or per-ticket models cost less upfront but carry more risk of low product knowledge.