E-commerce & Retail Back Office Support Companies
Back Office Support providers with e-commerce & retail sector experience, 101 listed. Compare fit, compliance, and get quotes.
E-commerce & Retail back office support providers
Global outsourcing and staffing partner helping businesses hire vetted professionals from 150 countries, reduce costs by up to 70%, and scale operations faster.
AI-powered BPO and remote staffing solutions offering virtual assistants, AI agents, and full-time outsourcing services for business growth.
Photorealistic 3D product rendering and visualization services delivered in 48 hours for e-commerce, Amazon FBA, and global marketing campaigns.
India-based data digitization and outsourcing company offering data entry, data conversion, data mining, accounting, and payroll services since 2008.
Halo Renders provides 3D architectural and product visualization services, including exterior/interior renders, floor plans, and AR/VR assets, for real estate and product clients.
Art outsourcing studio specialising in 2D art, 3D modeling, animation, and VFX for games, AR/VR, and metaverses.
Abacus BPO offers inbound/outbound contact center, back-office, technical support, lead generation, and telemarketing services across healthcare, fintech, ecommerce, and SaaS.
Acelerar is an India-based BPO offering data entry, accounting, e-commerce ops, and virtual assistant services with pre-trained teams.
Open Access BPO delivers multilingual CX, content moderation, and back-office outsourcing from the Philippines, US, and Taiwan for digital-first brands.
View profile →Japanese-owned BPO provider based in Cebu, Philippines, delivering call center, back office, IT, and sales outsourcing services to mid-sized and large enterprises globally since 2009.
View profile →Alorica is a global customer experience outsourcing leader combining digital-first technology with human expertise to deliver CX, trust & safety, and financial business services.
Outsourced accounting, bookkeeping, payroll, and tax services for Australian businesses and CPA firms.
Frequently asked questions
- What should e-commerce & retail companies look for in a back office support provider?
- Prioritise providers with proven e-commerce & retail experience, relevant compliance, and references in your sector.
- What is ecommerce BPO and what does it include?
- Ecommerce BPO means outsourcing specific operational functions of an online retail business, including customer support, order management, returns processing, product data entry, and back-office tasks like reconciliation and catalog management, to a specialist third-party provider. The scope can be narrow (email support only) or broad (full retail back office plus customer service), depending on what the retailer chooses to delegate.
- How much does ecommerce customer service outsourcing cost in 2026?
- Ecommerce customer service outsourcing typically costs $6 to $14 per agent hour for offshore delivery in India or the Philippines, $10 to $22 per hour nearshore in Latin America, and $22 to $50 or more per hour for US-based agents. Per-ticket pricing runs $1 to $5 per resolved ticket for email and chat. Flat monthly dedicated-agent pricing from some providers starts around $1,000 to $1,700 per agent per month. Always compare on cost per resolved ticket, not just the hourly rate.
- Is ecommerce outsourcing to the Philippines a good option?
- Yes, the Philippines is one of the strongest offshore destinations for ecommerce customer support, particularly for voice and live chat serving US and Australian consumers, because of strong English fluency, cultural familiarity with Western retail, and a mature BPO industry with ecommerce-specific experience. Hourly rates typically run $8 to $14 for ecommerce agents. For back-office and data-heavy work like catalog management, India is often equally competitive or slightly lower cost.