E-commerce & Retail IT & Software Companies
IT & Software providers with e-commerce & retail sector experience, 132 listed. Compare fit, compliance, and get quotes.
E-commerce & Retail it & software providers
24 providersAI-powered BPO and remote staffing solutions offering virtual assistants, AI agents, and full-time outsourcing services for business growth.
View profile →Global Response is a family-run customer experience and contact center outsourcing company with nearly 50 years of industry excellence, delivering omnichannel CX solutions across multiple global delivery locations.
24/7 customer support outsourcing partner combining human agents and AI across 30+ languages and multiple industries.
View profile →Reality Premedia Services offers 3D animation, rendering, AR/VR development, and publishing content services for product, manufacturing, and media buyers.
View profile →Art outsourcing studio specialising in 2D art, 3D modeling, animation, and VFX for games, AR/VR, and metaverses.
View profile →AI-driven business transformation company delivering measurable outcomes through end-to-end digital engineering and intelligent operations.
View profile →Movate is a global IT services and AI-driven CX company serving enterprise clients in telecom, retail, healthcare, and technology through its Mova iO platform.
View profile →SupportYourApp is a Ukraine-based BPO offering 24/7 customer support, technical help desk, and AI-assisted service for SaaS, fintech, and ecommerce companies.
Riseup Labs is a Bangladesh-based software and IT services company offering AI development, resource augmentation, managed operations, and custom software solutions.
View profile →Bangladesh-based BPO provider offering back office support, customer care, data entry, IT services, and digital marketing solutions.
View profile →Abacus BPO offers inbound/outbound contact center, back-office, technical support, lead generation, and telemarketing services across healthcare, fintech, ecommerce, and SaaS.
getsix provides accounting, payroll, HR, tax, and legal outsourcing in Poland, serving foreign investors and medium-to-large companies operating in the Polish market.
View profile →Acquire Intelligence is a global BPO and AI solutions provider with 9,500+ staff across 15 locations, serving finance, healthcare, and tech clients.
View profile →Acquire Intelligence is a global BPO and AI solutions provider with 9,500+ team members across 15 locations, serving finance, healthcare, and e-commerce clients.
View profile →Acquire Intelligence is a global BPO and AI solutions provider serving enterprise clients across contact centre, back office, and AI-assisted outsourcing.
View profile →Genpact is a global BPO and agentic AI operations firm specializing in finance, accounting, customer care, and back-office services for large enterprises.
View profile →Japanese-owned BPO provider based in Cebu, Philippines, delivering call center, back office, IT, and sales outsourcing services to mid-sized and large enterprises globally since 2009.
View profile →Alorica is a global customer experience outsourcing leader combining digital-first technology with human expertise to deliver CX, trust & safety, and financial business services.
View profile →Arnia Software is a Romania-based IT outsourcing and nearshore software development firm serving global clients including Fortune 500 companies.
View profile →Ataraxis is an offshore staffing agency placing vetted, dedicated staff for U.S. small businesses, healthcare practices, and finance and operations teams.
View profile →Auxis provides nearshore outsourcing and business transformation services from delivery centers in Costa Rica and Colombia, covering finance, IT, and BPO.
View profile →Award-winning inbound and outbound call center outsourcing provider with 8 global locations, 5,500+ employees, and AI-powered CX solutions for businesses of all sizes.
BEON.tech places pre-vetted Latin American software engineers with U.S. companies via nearshore staff augmentation, covering 100+ technical roles.
View profile →Arcgate is an India-based BPO and IT outsourcing firm serving startups and high-growth tech companies across AI data services, back-office ops, and software delivery.
View profile →Showing top 24 of 132 providers. Use the filters above to narrow results.
Frequently asked questions
- What should e-commerce & retail companies look for in a it & software provider?
- Prioritise providers with proven e-commerce & retail experience, relevant compliance, and references in your sector.
- What is BPO in e-commerce?
- E-commerce BPO means outsourcing operational functions, including customer support, order management, product data entry, and back-office accounting, to a third-party provider so merchants can scale without building those teams internally. The provider takes on the staffing, management, and technology for those functions, operating inside the merchant's existing tools like Shopify, Gorgias, or Zendesk.
- What is the difference between a shared-agent and dedicated-agent e-commerce BPO model?
- In a shared-agent model, agents handle tickets for multiple clients and are typically billed per ticket or per hour across that shared pool. A dedicated model means agents work exclusively on your account, learn your products and policies, and usually produce higher CSAT and first-contact resolution rates. For most merchants above 50 tickets per day, dedicated is worth the higher cost.
- How much does e-commerce customer service outsourcing cost?
- Offshore dedicated agents for ecommerce customer support outsourcing typically run $900 to $2,200 per agent per month all-in for Philippines-based teams, while nearshore LatAm dedicated FTEs run roughly $1,600 to $3,200 per month. Onshore US support costs $24 to $50 or more per agent hour and is usually reserved for complex or regulated product categories. Shared-agent or per-ticket models cost less upfront but carry more risk of low product knowledge.